Jesse Boisvert
Marshfield
Summary
Energetic Sales and Hospitality Manager offering demonstrated ability to identify prospects and convert leads into customers. Superior communication skills with ability to understand client and employee needs. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Driven to provide superior quality customer service. Ability to manage a team with multiple departments to achieve a well rounded cohesive staff. Garnering a positive and upbeat work environment is most important in creating a thriving business.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative/Production Assistant
Baystate Bath
07.2020 - 08.2024
- Conducted market research to identify new opportunities for product offerings.
- Negotiated contracts to secure favorable terms for both company and clients.
- Increased customer engagement by implementing personalized follow-up strategies.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Run preassigned qualified leads while maintaining a 49% close ratio.
- Assisted owner and production manager with scheduling projects, hiring warehouse staff, scheduling and performance reviews.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Resolved guest complaints with prompt, personalized service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Sales Representative
St. Killian Importing
01.2017 - 05.2020
- Maintained thorough and current knowledge of an ever increasing beer and liquor portfolio, competitive offerings and market developments to capitalize on growth and expansion opportunities.
- Proactively manage client correspondence and record all tracking and communications.
- Branded products through effective salesmanship and maintain long-term relationships with clients.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Managed route planning and travel schedule.
- Established new customer accounts through perseverance, dedicated solicitations and exceptional service.
- Assisted in product placement and visual merchandising, maintaining an attractive and enticing appearance.
- Used consultative sales approach to understand and meet customer needs.
Assistant General Manager
Ruth's Chris Steak House
12.2016 - 12.2018
- Direct our sales team to ensure all catering, banquets and private dining operations are held to our company's standards.
- Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
- Boosted yearly profit of Sales and Private Dining operations by 25% through team expansion and improved training.
- Upsold and closed customer sales by driving product benefits around client needs to increase revenue.
- Carefully develop a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Strategically develop effective marketing plans to increase sales and profits while managing costs.
- Actively participate in ongoing customer service programs to build sales and rapport in the community.
- Effectively manage payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Reduced labor costs by 4 percent while maintaining excellent service and profit levels.
Manager
House of Blues Boston
06.2009 - 12.2016
- Oversee all operations in a multifaceted entertainment complex with a strong focus on Foundation Room membership sales and yearly renewals.
- Motivated team members to meet and exceed sales targets.
- Trained VIP Hosts on sales and account management practices to enhance performance, efficiency and profitability.
- Worked directly with the sales, production and financial teams to achieve overall member satisfaction.
- Managed a 53,000 square foot venue appointing 200+ employees.
- Completed 50 performance reviews each quarter, offering praise and recommendations for improvement.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Purchased adequate quantities of necessary restaurant items, including food, beverage, equipment and supplies.
Education
Associate of Arts - Business Management
Massasoit Community College
Brockton, MA2005
Skills
- Financial Administration
- Business Development
- Ability to Multi-task Under Pressure
- Customer Service Satisfaction
- Employee Relations
- Detail-Oriented
- Analytical and Critical Thinker
- Customer relations
- Client service
- Account development
- Merchandising expertise
- Retention strategies
Certification
- T.I.P.S Certified
- ServSafe Certified
Name
jessedavid83@yahoo.com
Timeline
Sales Representative/Production Assistant
Baystate Bath
07.2020 - 08.2024
Sales Representative
St. Killian Importing
01.2017 - 05.2020
Assistant General Manager
Ruth's Chris Steak House
12.2016 - 12.2018
Manager
House of Blues Boston
06.2009 - 12.2016
Associate of Arts - Business Management
Massasoit Community College
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