Jesse Burns
Randolph
Summary
Strong communicator with exemplary customer relationship management skills and positive attitude. Organized and efficient planner able to manage multiple projects, schedules and accounts. Driven to innovate, learn and advance professionally in a strong team environment. Focused on finding a company to grow with for the long-term.
Overview
18
18
years of professional experience
Work History
Nursing Business Office Specialist
Hebrew Rehabilitation Center
09.2025 - Current
- Communicated professionally with nursing and ancillary staff to foster a respectful and caring environment. and ancillary staff in a manner that is professional and conveys respect, caring and sensitivity. Receive call outs during office hours (Monday – Friday 7am – 3pm). When the office is closed all calls will be forwarded to the nursing supervisor.
- Assist unit Managers in creation and maintenance of staff schedules by creating templates for staff that are in line with the unit position control.Assist unit Managers to cover vacant shifts by assigning float pool staff, contacting staff to pick up an extra shift, or contacting a unit that has additional staff over par to float to the unit in need.
- Responded promptly to staff inquiries regarding open shifts after posting the 4-week schedule. requests for open shifts after posting 4-week schedule and provided detailed hand-off reports to nursing supervisors on staffing for upcoming 24 hours, 1:1 sitter needs, and any operational concerns.
- Responded to staff requests for open shifts after posting 4-week schedule and provided detailed hand-off reports to nursing supervisors on staffing for upcoming 24 hours, 1:1 sitter needs, and any operational concerns.
- Ensured timecard accuracy by updating scheduling system with information from managers, nursing supervisors, exception/absentee logs, and Occupational Health reports.
- Assist unit Managers in creation and maintenance of staff schedules by creating templates for staff that are inline with the unit position control.
Assist unit Managers to cover vacant shifts by assigning float pool staff, contacting staff to pick up an extra shift, or contacting a unit that has additional staff over par to float to the unit in need.
AAC II TEMPLATE MANAGEMENT/PROVIDER SCHEDULING
South Shore Medical Center
07.2024 - 09.2025
- Schedule Creation and Maintenance
- Managed time away and commitments by accurately coding schedules for providers and residents, ensuring compliance with policies regarding PTO, holidays, medical leave, professional development, rotations, and training sessions.
- Ensure alignment of residency schedules with organizational policies and educational requirements.
- Integrate time away, endocrine rotations, subspecialty rotations, and backup coverage into the residency schedules.
- Scheduled provider and resident meetings, facilitating educational conferences, interdisciplinary case discussions, and administrative tasks to enhance collaboration.
- Collaboration Across Departments and Residency Programs. Partner with embedded departments, such as Pharmacy and Collaborative Care, to integrate their workflows into broader scheduling plans.
- Generated reports to evaluate schedule utilization, identifying opportunities for improvement in residency and provider scheduling.
PATIENT ACCESS COORDINATOR
Carney Hospital
07.2023 - 08.2024
- Collected and verified patient demographics, insurance eligibility, and financial responsibilities, ensuring timely entry into hospital systems to enhance patient flow.
- Educated patients on financial responsibilities while identifying self-pay patients and exploring potential payment solutions.
- Identified and collected residual payments using payment plans and financial tools.
- Met performance standards established by Patient Access and Hospital leadership for registration quality, collections, confidentiality, and customer service.
- Verifies patient's identification and accurately assigns/identifies Medical Record.
- Maintained consistent knowledge and accurately used hospital policies, departmental SOPs, supporting tools, software, and websites.
- Respected the dignity of all patients, families, visitors, and fellow employees to create a professional, responsible, and courteous environment.
MEDICAL RECORDS COORDINATOR
Teladoc Health
05.2018 - 07.2023
- Obtained and verified all necessary medical records, including diagnostic imaging and pathology specimens for member cases, ensuring accuracy and protection of PII.
- Sorted, verified, uploaded, and reviewed various medical records for case management, including physician dictated clinic notes, imaging studies, and pathology slides.
- Coordinate and oversee the collection and administration of medical records and related information from doctors' offices, hospitals and facilities.
- Ensured timely follow-up and accuracy for all assigned cases and facilities, facilitating effective case management.
- Onboarded and trained new team members to enhance team performance.
DISPATCH COORDINATOR
TBR Global
10.2015 - 10.2018
- Coordinated dispatch response for major incidents and planned details, ensuring efficient resource allocation.
- Monitored GPS systems to ensure accurate tracking of assets and personnel.
- Assisted in developing, implementing, and evaluating dispatch center programs and objectives, contributing to operational effectiveness.
- Communicated effectively via phone, email, and fax to facilitate timely information exchange.
- Advanced planning and organization of work and assignments.
- Timely completion of daily system entries and paperwork.
PROVIDER ENROLLMENT SPECIALIST
NHIC/Medicare
10.2014 - 10.2015
- Processed Medicare provider enrollment applications, ensuring compliance with CMS guidelines to facilitate timely enrollment.
- Screened initial and re-credentialing applications to ensure accuracy of applications in accordance with CMS guidelines.
- Resolved customer and provider issues with Part B applications via phone, enhancing application accuracy and satisfaction.
- Processed and submitted paper enrollment applications and applications via the internet based Pecos system.
- Performed clerical tasks including data compilation and phone calls to providers and their established contacts.
CUSTOMER SERVICE REPRESENTATIVE
Dunkin Donuts
09.2008 - 09.2014
- Provided excellent service to guests by effectively communicating and resolving conflicts.
- Operated point of sale and prepared food to facilitate efficient service and enhance guest satisfaction.
- Ensured sanitary and safe work conditions to promote customer health and safety.
MANAGER
Aveni Cleaners
- Oversaw daily operations of cleaning staff to maintain service standards.
- Demonstrated ability to uphold the utmost level of customer service.
- Coordinated staff scheduling to ensure adequate coverage for all shifts. and accounting needs.
- Facilitated training sessions for new hires to improve onboarding process. with new hires.
- Created daily reports to track operational performance and key metrics..
Education
Massasoit Community College
10-2015
MEDICARE PROVIDER ENROLLMENT
NHIC/Medicare
10-2015
HIGH SCHOOL DIPLOMA -
Rockland High School
Skills
- Patient verification
- Insurance verification
- Medical records
- Data entry
- Scheduling management
- Operational coordination
- Microsoft Office
- Organization
- Management
- Customer service
- Communication
- Teamwork
- Self-motivation
- Networking
- Management
Awards
Employee of the Month
Proficiencies
Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
Timeline
Nursing Business Office Specialist
Hebrew Rehabilitation Center
09.2025 - Current
AAC II TEMPLATE MANAGEMENT/PROVIDER SCHEDULING
South Shore Medical Center
07.2024 - 09.2025
PATIENT ACCESS COORDINATOR
Carney Hospital
07.2023 - 08.2024
MEDICAL RECORDS COORDINATOR
Teladoc Health
05.2018 - 07.2023
DISPATCH COORDINATOR
TBR Global
10.2015 - 10.2018
PROVIDER ENROLLMENT SPECIALIST
NHIC/Medicare
10.2014 - 10.2015
CUSTOMER SERVICE REPRESENTATIVE
Dunkin Donuts
09.2008 - 09.2014
MANAGER
Aveni Cleaners
Massasoit Community College
MEDICARE PROVIDER ENROLLMENT
NHIC/Medicare
HIGH SCHOOL DIPLOMA -
Rockland High School