Jesse Rodriguez
Mashpee
Summary
Dynamic Shift Manager at Zoespizza with a proven track record in employee training and customer service excellence. Skilled in task delegation and regulatory compliance, I foster a high-performing team environment while ensuring operational efficiency. Recognized for enhancing workplace organization and maintaining exceptional service standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Zoespizza
Mashpee
11.2017 - Current
- Identified needs of customers promptly and efficiently.
- Communicated with other shift manager to facilitate continuum of customer service.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Trained new employees on company policies, procedures, and job responsibilities.
- Maintained cleanliness and organization of work area.
- Upheld company standards and compliance requirements for operations.
Laborer
BJs Landscaping
Sandwich
06.2014 - 08.2014
- Helped with fall clean ups
- Edging flower beds
- Weed eating and mowing yards
- Laying mulch
Education
High School Diploma -
Cape Cod Regional Technical High School
Harwich, MA06-2014
Skills
- Customer service
- Employee training
- Task delegation
- Regulatory compliance
- Cash handling
- Communication skills
- Time management
- Problem solving
- Workplace organization
Certification
- Serv-safe certification
- CPR certification
Timeline
Shift Manager
Zoespizza
11.2017 - Current
Laborer
BJs Landscaping
06.2014 - 08.2014
High School Diploma -
Cape Cod Regional Technical High School