Jessenia Fuentes
Springfield
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Care Coordinator
Baystate Medical Center
07.2019 - Current
- Manage patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Develop strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connect them with appropriate resources to ensure optimal health outcomes.
- Monitor progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Advocate for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improve communication among healthcare providers, streamlining the coordination of services for patients.
- Facilitate appointments and transportation for patients, streamlining access to essential medical services.
- Organized community health fairs to promote wellness and preventive care, increasing community engagement.
Lead Medical Assistant
Baystate High Street Health Center140 High Street
11.2006 - 07.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected and documented patient medical information such as blood pressure and weight.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Education
High School Diploma -
Putnam Vocational High School
Springfield, MA05.2024
Certification - Medical Assistance
Standford Brown Institute
Springfield05-2006
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Multidisciplinary team collaboration
- Time management
- Multitasking and organization
- Workflow management
- Schedule management
- Training and mentoring
- Bilingual in Spanish and English
Certification
Community Health Worker Certification
Timeline
Care Coordinator
Baystate Medical Center
07.2019 - Current
Lead Medical Assistant
Baystate High Street Health Center140 High Street
11.2006 - 07.2019
High School Diploma -
Putnam Vocational High School
Certification - Medical Assistance
Standford Brown Institute
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