Jessenia Rivas Martines
Revere,MA
Summary
Professional with experience in hospitality management, well-prepared for leadership role in dynamic dining environment. Expertise in team leadership, customer service, and operational efficiency. Strong focus on fostering collaboration, adapting to changing needs, and driving results. Known for problem-solving skills, effective communication, and commitment to maintaining high standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Waitstaff Manager
Maggiano's Little Italy
01.2020 - Current
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
- Increased employee retention through ongoing coaching, support, and recognition initiatives.
- Developed a comprehensive staff training program, resulting in improved service quality.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Motivated staff to perform at peak efficiency and quality.
Administrative Compliance Coordinator
Monroe Staffing
07.2019 - 12.2019
- Greeted everyone entering the office daily
- Answered all incoming calls and directed accordingly, checked office voicemails daily upon arrival to work
- Ensured applicants coming in completely filled out all paperwork accordingly
- Ensured all data entry of applicants into ATS System
- Made copies, scanned and uploaded all paperwork pertaining to each applicant into HRIS system
- Processed Everify for all potential hires
- Ensured I collected all documents for I9 purposes
- Organized and conducted orientation upon client needs twice a week
- Audited all paperwork pertaining to employee to ensure compliance
- Called all applicants who had previously filled out applications and scheduled interviews accordingly with the office recruiters
- Did initial screening of all potential candidates
- Ensured copies of paperwork within office were available for each day
- Ordered all supplies needed for office
- Assisted with any events taking place within or outside the office; job fairs and community events
- Created new hire sheets for every employee scheduled to start to work utilizing Kronos
- Sent out follow up communication to clients after concluding every orientation
- Assisted with constant communication to managers for any second interviews employees needed to attend to
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Collaborated with cross-functional teams to address any identified compliance issues promptly.
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Supported legal department in handling investigations related to compliance matters, providing necessary documentation and information as needed.
- Conducted thorough audits to identify areas for improvement in regulatory adherence.
Payroll & Benefits Specialist
Whole Foods Market
04.2014 - 06.2018
- Ensured availability for all employee needs such as payroll related questions, sick time request, assistance with Workday app
- Assisted In the consolidation of payroll and ensured all missing time was accounted for such as missed punches or requests of time off were processed in a timely manner
- Would call, schedule and do initial interview for any applicants interested in any position within store
- Attended job fairs offsite for any openings
- Assisted with billing of invoices
- Faxed any orders that missed deadlines to other stores
- Assisted with the answering and directing of any incoming calls
- Was the main point of contact for any HR related questions and if needed would escalate accordingly
- Ensured that all applicants completed all necessary processes such as background check
- Partnered with management teams during salary negotiations to provide guidance on budgetary constraints while maintaining employee satisfaction levels.
- Enhanced payroll accuracy by diligently reviewing timesheets and resolving discrepancies.
- Supported annual open enrollment process, providing employees with clear information about benefit options and changes.
- Assisted in conducting internal audits for compliance with company guidelines and legal requirements related to payroll and benefits administration.
Sales Associate
Dress Barn
07.2012 - 04.2014
- Assisted with opening and closing of the store which involved locking/unlocking doors and visits to the bank with store manager
- Helped all customers with in-store/ online requests; searching for specific sizes or models
- Met daily sales goals as well as updated store mannequins with new merchandise every month
- Ensured that I provided the highest customer service experience to every customer
- Utilized my skills to assist customers in finding exactly what they were looking for
- Maintained and clean and organized work space
- Ensured I was up to date with any changes taking place such as promotions to be able to provide best customer service
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School diploma -
Everett High
Everett, MA06.2010
Skills
- Fluent in English and Spanish
- Fast Learner
- Great communication skills
- Outlook savvy
- Staff motivation
- Organization
- Team leadership
- Teamwork and collaboration
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Coaching and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Professional Bartender's License/Certificate – State-specific boards or recognized bartending schools.
- Foodservice Management Professional (FMP) - National Restaurant Association.
- Serve It Up Safe! Certification – Serve It Up Safe!.
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- Wine & Spirit Education Trust Level 2 Award in Wines and Spirits (WSET Level 2) - Wine & Spirit Education Trust.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Waitstaff Manager
Maggiano's Little Italy
01.2020 - Current
Administrative Compliance Coordinator
Monroe Staffing
07.2019 - 12.2019
Payroll & Benefits Specialist
Whole Foods Market
04.2014 - 06.2018
Sales Associate
Dress Barn
07.2012 - 04.2014
High School diploma -
Everett High
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