Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Baker

Boston

Summary

As a proud Delta culture keeper, I am frequently reminded of the honor and pride I felt on the day I was hired. I am passionate about Delta's brand, future, and Delta's family. With "The Rules of the Road" and "The Way We Fly" in the forefront of my mind, I am driven to find the next generation of Delta flight attendants who live out our core values, brand beliefs and impactful behaviors everyday.

Overview

14
14
years of professional experience

Work History

Flight Attendant

Delta Air Lines
03.2017 - Current
  • Responsible for maintaining Deltas "great place to work" culture and continuously reinforcing "The Delta Difference."
  • Responsible for consistent, outstanding customer service, passenger & crew safety, and adherence to Federal Aviation Administration Regulations.
  • Serves as liaison between Flight Ops, crew, and passengers.
  • Responsible for maintaining up-to-date qualifications on all aircraft emergency procedures, medical equipment, and safety guidelines.
  • Responsible for analyzing customer feedback data to increase customer satisfaction scores each month.

Inflight Service Hiring Team

Delta Air Lines
03.2023 - 03.2025
  • Conduct interviews for flight attendant candidates using skills-based hiring and behavorial interviewing practices.
  • Participated in a focus group designing & executing a new group activity that measured team work, interpersonal & communication competencies.
  • Hosted & interviewed at an "on-the-road event day" in MSP effectively bringing the hiring space and experience to local candidates and successfully offered over 10 CJOs at that event.

PetHotel Assistant Manager

PetSmart
08.2011 - 02.2017
  • Responsible for managing and leading a team of leaders and associates in the retail stores boarding facility.
  • Responsible for constructing schedules, reviewing applications and conducting interviews for potential new associates.
  • Responsible for implementing policies and procedures while ensuring hotel task were being completed correctly and on time.
  • Responsible for coaching associates, reporting incidents, and creating action plans for areas of opportunity.
  • Responsible for collaborating with the team of managers in the core (retail) of the store to learn new products and grow the other services.
  • Responsible for checking in pets, and ensuring their safety and comfort while in our care.

Education

University of South Florida
Tampa, FL
08.2014

Pasco-Hernando State College
New Port Richey, FL
08.2012

Skills

In depth knowledge of the flight attendant position, rules, regulations, policies and procedures

Exceptional at working in a team environment and collaborating

Approachable and have strong interpersonal skills

Openness to diverse perspectives and experiences

Strong listening and communication skills

Thrives in a fast-paced, ever-changing work environment

Able to manage competing priorities

Strong decision making skills

Flexible and detail oriented

Accomplishments

  • Gaining Altitude and Unstoppable Together Awards: July 2018, December 2018, April 2019, September 2019, June 2022, August 2022, November 2022, December 2022, May 2023, June 2023, July 2023, August 2023, December 2023, January-December 2024
  • Chairman's Club Nominee: October 2018, October 2024, May 2025
  • JD Power Award: December 2019
  • JET DRAG donation raising and drag volunteer with "Big Engines" Team May 2024
  • Volunteer weekly with Forever Home Rescue New England July2024-current (cleaning kennels, feeding/walking/loving adoptable pets)
  • BayCare of Wesley Chapel (bi-weekly) & TPA Delta Reservations Center Therpay Dog visitor Volunteer with Preject Pup
  • Foster Youth America & Caring Crew outfitting volunteer event in MCO August 2024
  • BOS YMCA Kids Field Day (Boston Center for youth & families & The Boys & Girls Club of Boston) July 2023
  • Delta Anti Human Trafficking Initiative with the Rotary at Atlanta Braves July 2023
  • KABOOM & Delta Playground Build for Revere Housing Authority in Revere MA, September 2024
  • SOAR Caring Crew Volunteer in PVR September 2024
  • Big City Mountaineers Volunteer Weekend Guide Trip BOS- white mountains September 2023
  • Wings for Autism Volunteer at BOS April 2023, November 2023, April 2025
  • Pride Parade Volunteer in BOS June 2023, June 2024, June 2025
  • ABLE BRG member & townhall Speaker August 2023
  • Delta DE&I ally since April 2023

Timeline

Inflight Service Hiring Team

Delta Air Lines
03.2023 - 03.2025

Flight Attendant

Delta Air Lines
03.2017 - Current

PetHotel Assistant Manager

PetSmart
08.2011 - 02.2017

University of South Florida

Pasco-Hernando State College

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Jessica Baker