Jessica Cornwall
Carver
Summary
Dedicated professional with experience at Community Systems Inc, excelling in compassionate caregiving and client support. Proven ability to enhance client well-being through effective relationship building and behavior redirection. Skilled in time management and maintaining safety protocols, ensuring a positive environment for individuals with disabilities. Committed to advocating for clients' rights and promoting independence.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Community Systems Inc
05.2023 - Current
- Assisted individuals with daily living activities to promote independence and well-being.
- Supported communication between clients and family members to enhance relationships.
- Maintained accurate records of client progress and behavioral observations.
- Collaborated with team members to develop personalized care plans for clients.
- Adhered to safety protocols and best practices in client support services.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
Cashier/General Manager
Cumberland Farms
02.2016 - 05.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, enhancing overall shopping experience.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted in training new cashiers on register operations and customer service protocols.
- Resolved customer inquiries and complaints promptly, fostering loyalty and satisfaction.
- Streamlined checkout procedures, reducing wait times during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Set up new sales displays each week with fresh merchandise.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Old Colony Regional Vocational High School
Rochester, MASkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Decision-making support
- Relationship building
- Multitasking and organization
Timeline
Direct Support Professional
Community Systems Inc
05.2023 - Current
Cashier/General Manager
Cumberland Farms
02.2016 - 05.2023
High School Diploma -
Old Colony Regional Vocational High School