Jessica Diaz
Plymouth
Summary
Motivated professional with a Bachelor’s degree in Criminal Justice and hands-on experience in legal assistance, client services, and administrative support. Proven ability to manage documentation, maintain accurate records, and communicate effectively in both English and Spanish. Demonstrates strong ethical judgment, adaptability, and organizational skills developed through diverse professional roles. Brings a strong interest in the legal field and the ability to provide reliable, organized, and professional support to a legal team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Advisor
Interra credit union
Lagrange, IN
06.2025 - 02.2026
- Assisted with account openings and transactions to ensure compliance and accuracy while guiding members in selecting appropriate services and products to enhance satisfaction.
- Built strong relationships with members, resulting in increased loyalty and referrals.
- Collaborated with team members to achieve branch goals and improve overall performance.
Direct Support Professional
The Arc of LaGrange County
LaGrange, IN
12.2023 - 05.2025
- Implemented individualized behavior plans while collaborating with interdisciplinary teams to enhance client independence.
- Developed trust with clients through supportive activities and provided compassionate care in a residential setting.
- Assisted care teams in conducting case reviews and consultations to identify needs, plan services, and monitor progress. Supported medication administration and maintained clinical documentation.
- Demonstrated effective communication skills with clients, families, and professionals while participating in ongoing training to enhance job skills and knowledge.
Freelance Cleaning Services
Self-Employed
Fort Wayne, IN
08.2023 - 08.2025
- Deliver professional cleaning services, ensuring high standards of cleanliness and sanitation.
- Manage all aspects of services, including scheduling, client acquisition, and invoicing.
- Consistently received positive feedback for attention to detail, time management, discretion, and trustworthiness.
Tour Guide/Front Desk
Indiana Tech
Fort Wayne, IN
08.2023 - 05.2025
- Conducted engaging and informative tours while efficiently managing front desk operations in English and Spanish.
- Managed diverse tasks with adaptability, employing strong time management skills to enhance operational efficiency.
- Awarded December 2024 employee of the month.
Server
Potawatomi Inn Dining Room
Angola, IN
05.2023 - 01.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new team members, fostering a collaborative and productive work environment.
Quality Control/Shipping
Lennard Ag Co.
Howe, IN
11.2022 - 01.2023
- Inspected and graded potatoes, using close attention to detail to ensure compliance with quality standards and customer specifications.
- Collaborated with line workers, truck drivers, and shipping teams to ensure accurate loading of products for timely deliveries.
- Maintained detailed records of quality assessments, inventory levels, and shipping schedules.
Sewer
MasterCraft Inc.
LaGrange, IN
07.2020 - 08.2022
- Operated a high-production sewing machine to sew gowns during the pandemic, transitioning to regular production like RV furniture, post-pandemic.
- Demonstrated reliability in completing assigned tasks within established deadlines while maintaining high accuracy standards.
- Accompanied injured employees to doctor's appointments, providing them with effective interpreting (English to Spanish), ensuring a comprehensive understanding of their workers' compensation care.
Education
High School -
Lakeland High School
LaGrange, INBachelor of Science - Criminal Justice
Indiana Tech
Fort Wayne, IN05-2025
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Impact Institute
Kendallville, INBachelor of Science - Criminal Justice
Amani Family Services
Fort Wayne, IN05-2025
Skills
- Bilingual, fluent in English and Spanish
- Goal-oriented and growth Mindset
- Strong written and verbal communication
- Adaptability and flexibility in fast-paced environments
- Ethical decision-making and professional judgment
- Record keeping and accurate documentation
- Proficient in Microsoft Word, Excel, and PowerPoint
Certification
- ILEA Certified — June 2022
- Policing and Corrections Certificate — December 2024
- Legal Studies Certificate — December 2024
- Case Management Certificate — March 2025
Timeline
Member Advisor
Interra credit union
06.2025 - 02.2026
Direct Support Professional
The Arc of LaGrange County
12.2023 - 05.2025
Freelance Cleaning Services
Self-Employed
08.2023 - 08.2025
Tour Guide/Front Desk
Indiana Tech
08.2023 - 05.2025
Server
Potawatomi Inn Dining Room
05.2023 - 01.2024
Quality Control/Shipping
Lennard Ag Co.
11.2022 - 01.2023
Sewer
MasterCraft Inc.
07.2020 - 08.2022
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Impact Institute
High School -
Lakeland High School
Bachelor of Science - Criminal Justice
Indiana Tech
Bachelor of Science - Criminal Justice
Amani Family Services