Jessica Forziati
Danvers
Summary
Graduate from Salem State University with a Bachelor of Science in Healthcare Studies and a minor in Psychology. Praised for possessing efficient communication, time management, and customer service skills. Dedicated, hard worker with great organizational skills as well as collaborating with others.
Overview
7
7
years of professional experience
Work History
In-Store Shopper
Whole Foods Market
02.2021 - Current
- Time management skills to ensure customers’ orders at promised times
- Maintain awareness of customers' needs and direct team members when needed to delight and satisfy customers
- Ability to learn quickly and work under pressure in a fast-paced environment
- High communication skills and good customer service
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
Server/Cashier/Manage
Mangia Mangia
06.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Personal Trainer
BEST FITNESS GYM
11.2024 - 04.2025
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
- Designed specific workout systems for individual clients based on performance ability.
Neuro-Fit Intern
Supportive Living Inc.
05.2024 - 08.2024
- Engage stroke survivors with tailored exercise programs, enhancing mobility and strength.
- Collaborate with team to address diverse TBI needs, fostering comprehensive care.
- Listen actively to clients, ensuring personalized support and improved outcomes.
- Cultivated strong relationships with stroke survivors, enhancing their rehabilitation experience through personalized engagement and attentive care.
Server
Brooksby Village
05.2019 - 06.2020
- Engaged residents and guests by sharing daily menu specials/offering recommendations
- Accurately recorded food/beverage orders
- Greeted guests enthusiastically
- Consistently delivered an exceptional dining experience
- Ability to adapt quickly to a fast-paced environment
Education
Bachelor of Science - Healthcare Studies
Salem State University
Salem, MA12.2024
Skills
- Customer service
- Time Management
- Program Design
- Personal Training
- Communication skills
- Phone etiquette
- Strong work ethic
- Mobile payment processing
- Promotional planning
Timeline
Personal Trainer
BEST FITNESS GYM
11.2024 - 04.2025
Neuro-Fit Intern
Supportive Living Inc.
05.2024 - 08.2024
In-Store Shopper
Whole Foods Market
02.2021 - Current
Server
Brooksby Village
05.2019 - 06.2020
Server/Cashier/Manage
Mangia Mangia
06.2018 - Current
Bachelor of Science - Healthcare Studies
Salem State University
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