Jessica Garcia
Taunton
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
Work History
Guest Service Representative
Extended stay of America
Norton
06.2022 - Current
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed guest inquiries and resolved concerns promptly and professionally.
- Coordinated room assignments and ensured cleanliness standards were met consistently.
- Processed reservations using hotel management software efficiently and accurately.
- Provided information on hotel amenities, surrounding areas, and local attractions.
- Trained new staff on customer service protocols and operational procedures.
Shift Leader
Dunkin' Donuts
Raynham
05.2018 - 08.2019
- Supervised daily operations to ensure efficient service and product quality.
- Trained team members on customer service standards and operational procedures.
- Managed inventory levels to maintain stock availability and reduce waste.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
Education
English High
Boston, MASkills
- Customer service
- Check-in/check-out procedures
- Reservation processing
- Inventory management
- Team leadership
- Employee training
- Operational efficiency
- Conflict resolution
- Flexible schedule
- Reservation management
- Guest relations
- Cash handling experience
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Guest Service Representative
Extended stay of America
06.2022 - Current
Shift Leader
Dunkin' Donuts
05.2018 - 08.2019
English High