Jessica Horsman, RN, MBA
Fall River
Summary
Data-driven public health leader with 10+ years of experience across municipal public health, environmental health regulation, and value-based senior care systems. Former Director of Public Health and current PACE Site Director with expertise in monitoring & evaluation (M&E), epidemiologic analysis, quality improvement (QI), performance management systems, and regulatory readiness. MBA-trained healthcare executive with strong finance and legal foundation. Proven ability to translate complex data into actionable strategies that strengthen public health systems and improve community outcomes.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Site Director
Fallon Heath, Summit Eldercare
North Dartmouth, MA
01.2025 - Current
- Selected to launch the first PACE program in Southern New England, directing comprehensive start up actions from regulatory approval and facility build out to IDT, recruitment, systems growth.
- Lead interdisciplinary operations for value-based senior care program serving high-risk Medicaid/Medicare beneficiaries.
- Designed and implemented performance dashboards tracking enrollment growth, utilization, quality metrics, and compliance indicators.
- Exceeded first and second quarter enrollment targets by 56% through data-informed outreach strategy.
- Implement quality improvement initiatives to improve care coordination and reduce avoidable hospital utilization.
- Support CMS audits, regulatory documentation review, and continuous compliance readiness efforts.
- Translate reimbursement policy into operational and fiscal strategy aligned with value-based care goals.
- Implemented quality improvement initiatives to improve care coordination and reduce avoidable hospital utilization.
- Supported CMS & Mass Health audits, regulatory documentation review, and continuous compliance readiness efforts.
- Directed daily operations to ensure compliance with regulatory standards and quality care protocols.
- Implemented staff training programs to enhance team performance and service delivery.
- Collaborated with interdisciplinary teams to develop personalized care plans for clients.
- Monitored financial performance, identifying cost-saving opportunities without compromising service quality.
Director of Hospitality and Wellbeing
Lasell Village
Newton, MA
06.2022 - 01.2025
- Directed clinical and hospitality operations leading an interdicisiplanaryworkforce consisting of 40 plus team members.
- Member of the Executive Leadership Team guiding and planning, stakeholder engagement, and program design for a $120 million campus infrastructure expansion, aligning wellness, clinical services, and resident experience within the new campus development.
- Oversaw budgets, vendor contracts and regulatory compliance.
- Directed hospitality, wellness and resident engagement operations within a premier continuing care retirement community, enhancing resident experience and service excellence.
- Led interdisciplinary teams across wellness programming and resident life; strengthened service standards, performance management, and operational efficiencies.
- Appointed Incident Command Lead overseeing campus-wide emergency operations, life safety planning, regulatory readiness, and full compliance with Massachusetts emergency preparedness and MassMAP standards.
- Developed innovative wellbeing initiatives integrating health promotion, active aging, and lifelong learning to support resident quality of life.
- Oversaw departmental budgets, vendor partnerships, and capital planning initiatives aligned with long-term organizational growth strategy.
- Collaborated with clinical leadership and executive stakeholders to align hospitality services with resident-centered care models and community satisfaction metrics.
Director of Public Health
City of Attleboro
Attleboro, MA
2020 - 06.2022
- Appointed Department Head responsible for oversight of all municipal public health operations serving a diverse city population, ensuring compliance with Massachusetts General Laws and Department of Public Health regulations.
- Managed a $10M+ operating budget and directed multi-division services including environmental health, food protection, housing/code enforcement, communicable disease control, emergency preparedness, and citywide solid waste contracts and transfer station operations.
- Led large-scale public health emergency response initiatives, including planning, funding acquisition, launch, and operational management of a state-recognized mass COVID-19 vaccination clinic serving the region.
- Supervised and developed multidisciplinary teams across public health nursing, inspectional services, and administrative operations; strengthened workforce performance and regulatory compliance systems.
- Advised Mayor, City Council, and municipal leadership on public health policy, regulatory enforcement actions, risk mitigation, and community health strategy.
- Advanced community partnerships, grant funding initiatives, and cross-sector collaborations to improve population health outcomes and operational sustainability.
Health Agent & PHN (Department Head)
Town of Seekonk
Seekonk, MA
10.2015 - 12.2020
- Appointed statutory Health Agent and Department Head overseeing all Board of Health operations, regulatory enforcement, and municipal public health strategy.
- Directed environmental health, food safety, housing inspections, septic (Title 5), tobacco compliance, and communicable disease control in alignment with Massachusetts Department of Public Health standards.
- Managed departmental budget, policy development, and strategic planning; presented regulatory updates and public health data to the Board of Health and Select Board.
- Led public health emergency preparedness and infectious disease response, coordinating interagency operations and risk communication.
- Supervised and developed multidisciplinary staff; strengthened operational systems, compliance oversight, and community partnerships.
- Delivered direct public health nursing services including case investigations, immunization coordination, and vulnerable population outreach.
Education
Master of Science - Innovative Healthcare Leadership
Bryant University
Smithfield, RI05.2023
Associate of Science - Nursing
Bristol Community College
Fall River, MA05.2015
Bachelor of Science - Business Administration; Finance
Bryant University
Smithfield, RI05.2002
Skills
- Operational leadership
- Policy development
- Strategic planning
- Quality assurance
- Financial management
- Business development
- Teamwork and collaboration
Affiliations
- MA Pace 2025- Current
- MA Map 2022 - 2025
- Leading Age 2022 - 2025
- MA Association of Health Boards 2015 - 2022
- MA Association of Public Health Nurses 2015 - 2022
- MA Health Officers Association 2015 - 2022
- MA Region IV Emergency Management Coalition 2015 - 2022
- MA Adult Immunization Coalition 2016 - 2022
Certification
- Basic Life Support for Healthcare Providers - Current
- Registered Nurse - Current
- Essentials of Infusion Therapy - Issued 2025
- Food Protection Manager - Current
- Allergen Awareness Certification - Current
- NIMS IS 700 National Incident Management Systems - Issued 2015
- ICS 200 ICS for Single Resources and Initial Action Incidents - Issued 2015
- ICS 100 Introduction to Incident Command - Issued 2015
- MA Soil Evaluator - 2016 to 2022
- Certified Pool Operator - 2016 to 2022
- Title V Inspector 2021 to 2023
- Recovery Planning for Public Health & Healthcare Organizations - Issued 2020
- VFC Compliance / Vaccine Storage & Handling - Issued 2018
- Sexual and Domestic Violence Chapter 260 - Issued 2020
- All Hazards Disaster Response and Protection for Healthcare Personnel - Issued 2016
Timeline
Site Director
Fallon Heath, Summit Eldercare
01.2025 - Current
Director of Hospitality and Wellbeing
Lasell Village
06.2022 - 01.2025
Health Agent & PHN (Department Head)
Town of Seekonk
10.2015 - 12.2020
Director of Public Health
City of Attleboro
2020 - 06.2022
Master of Science - Innovative Healthcare Leadership
Bryant University
Associate of Science - Nursing
Bristol Community College
Bachelor of Science - Business Administration; Finance
Bryant University