Jessica Leoncello
Dedham,MA
Summary
Adept Front End Manager with a proven track record at Stop and Shop Supermarket, harmonizing schedule coordination with team leadership to elevate customer relations. Spearheaded workforce management, seamlessly integrating MS Office for report accuracy, and decisively resolving customer issues, enhancing service standards and operational efficiency.
Overview
6
6
years of professional experience
Work History
CASH OFFICE MANAGER
Stop and Shop
11.2021 - Current
- Managed the reconciliation process for all store registers on a daily basis.
- Provided guidance on how best to handle difficult customer situations.
- Reviewed reports on daily sales activity to determine any discrepancies or irregularities.
- Established effective working relationships with other departments within the organization.
- Ensured compliance with company policies and procedures related to cash office operations.
- Resolved discrepancies between actual cash counts and book balances in a timely manner.
- Investigated fraudulent activity reported by customers or employees.
- Worked closely with corporate offices in order to resolve any issues that may arise from time-to-time.
- Performed regular audits of cash drawers to ensure accuracy of funds.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies to reduce overages and shortages and improve overall efficiency of the Cash Office.
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
FRONT END MANAGER
Stop and Shop Supermarket
09.2019 - Current
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Assisted customers with resolving service-related issues.
- Developed and maintained effective relationships with customers, staff, and vendors.
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Interacted with customers to quickly handle escalated queries and complaints.
- Demonstrated ability to develop and implement customer service policies and procedures.
- Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.
- Prepared and presented customer service reports to management.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Monitored cash drawers in 23 checkout stations to verify adequate cash supply.
- Supervised a department of 60 employees.
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Manchester, NH01-2027
Associate of Science - Business
Southern New Hampshire University
Manchester, NH04.2025
Skills
- Schedule Coordination
- Customer Relations
- MS Office
- Team Leadership
- Financial Record Keeping
- Problem Solving Abilities
- Report Preparation
- Decision-Making
- Workforce Management
- Computer Literacy
- Multitasking Abilities
- Attention to Detail
- Customer service
Timeline
CASH OFFICE MANAGER
Stop and Shop
11.2021 - Current
FRONT END MANAGER
Stop and Shop Supermarket
09.2019 - Current
Bachelor of Science - Marketing
Southern New Hampshire University
Associate of Science - Business
Southern New Hampshire University
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