Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Lindquist

Uxbridge

Summary

Dynamic Assistant Manager with a proven track record at Dollar General, excelling in operations management and team leadership. Enhanced customer satisfaction and financial accuracy through innovative problem-solving and effective conflict resolution. Skilled in money handling and fostering vendor relationships, I significantly contributed to creating a positive work environment and boosting employee morale.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Dollar General
Northbridge, MA
04.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Stay at Home Mom

Two Delightful Gremlins
Uxbridge, MA
08.2011 - 04.2020
  • Stayed home to raise two wonderful strong-willed children, one of whom has special needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Shift Leader

Cumberland Farms
Uxbridge, MA
01.2009 - 07.2011
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Sandwich Artist

SUBWAY®Restaurants
Uxbridge, MA
01.2009 - 07.2011
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.
  • Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
  • Increased repeat customer visits by providing friendly and engaging service.

Education

GED -

Pinkerton Academy
Derry, NH
05.2008

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Conflict resolution
  • Team building
  • Operations management
  • Customer rapport
  • Orientation and training
  • Schedule oversight
  • Staff training
  • Customer relationship management
  • Hiring and training
  • Active listening
  • Organizational skills
  • Vendor relationship management

Timeline

Assistant Manager

Dollar General
04.2020 - Current

Stay at Home Mom

Two Delightful Gremlins
08.2011 - 04.2020

Shift Leader

Cumberland Farms
01.2009 - 07.2011

Sandwich Artist

SUBWAY®Restaurants
01.2009 - 07.2011

GED -

Pinkerton Academy

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Jessica Lindquist