Jessica Montgomery
Westborough
Summary
Results-driven manager with over 15+ years of leadership experience. Proven ability to build strong relationships, improve operations, and implement strategic initiatives, demonstrating strong organizational and communication skills. Proven track record in beating sales, operational goals. Seeking to leverage my management experience to contribute to next team.
Results-driven manager with over 15 years of experience in enhancing operational efficiency and team engagement. Demonstrated ability to coach associates, improve customer service standards, and exceed sales goals. Seeking to leverage expertise in HR management and organizational development to drive team success and contribute positively to organizational objectives.
Overview
13
13
years of professional experience
Work History
HR Generalist
Home Depot
Bellingham
07.2022 - Current
- Reviewed sales and hours forecasts
- Producing and interpreting performance graphs from the Labor Management system to review recent scheduling effectiveness on a department by department basis
- Maintaining associate data in automated system
- Create, manage and close job requisitions Assisting the Store Manager in preparing job offers, including background and drug test paperwork
- Coach associates to do their jobs effectively by providing excellent customer service, developing strong product knowledge, and providing the right solution for each customer
- Schedule and coordinate associate training
- Maintain documentation of current Affirmative Action Program, Accommodation Interactive Process, and other compliance related programs
- As issues arise work with associates and leadership to find appropriate solution.
- Drive onboarding process with new associates
- Conduct exit interviews and support termination process with sensitive and non sensitive cases
Assistant Store Manager
Home Depot
01.2013 - 07.2022
- Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
- Teach, coach and train on customer service standards and operational excellent to improve profitability.
- Manage customer service activities, so as to optimize and sustain sales performance, profitability, and customer satisfaction.
- Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.
- Ensure all associates understand the importance of excellent customer service, in-stock, and store appearance.
- Ensure standards are being maintained.
- Make recommendations in the selection process by assisting with recruitment, and interviews, and makes decisions on qualified candidates to hire.
- Ensure training is current
- Evaluate performance and take action as necessary for personnel actions, which include work allocation, training, development, performance management, compensation, problem resolution, discipline and terminations.
- Use coaching as a collaborative approach to improve performance through goal setting, providing feedback, and maintaining relationships; provide in the moment coaching based on observations and behavior and support active associate development.
- Support talent management efforts by monitoring succession planning and ensure all associates have active development plans.
- Ensure associates follow all safety and hazmat procedures and guidelines at all times.
- Complete assigned safety training courses applicable to role. Use Proper PPE and guide associates on proper use.
- Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules.
- Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and walking surfaces are safe.
- Ensure associates complete all relevant checklists in accordance with timing expectations and verify issue correction, and preventative actions are in put in place.
- Maintain department profitability through analysis, trend identification and responding to identified problems.
- Communicate objectives to associates and motivate them to achieve established goals. Walk side by side with direct reports to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements and celebrate wins.
- Leverage sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L management, and Markdown controls.
- Identify and build relationships with associates and customers
Education
Bachelor's - Psychology
Johnson & Wales
Rhode IslandSkills
- Customer service
- Management
- Microsoft office
- Leadership
- Time-management
- Attention to detail
- Performance management
- Compliance management
- Training program development
- Data analysis
- Employee relations
- Customer relationship management
- Conflict resolution
- Change management
- Team engagement
- Effective communication
- Problem solving
- Coaching techniques
Timeline
HR Generalist
Home Depot
07.2022 - Current
Assistant Store Manager
Home Depot
01.2013 - 07.2022
Bachelor's - Psychology
Johnson & Wales