Jessica O'Connor
Sutton
Summary
Key skills include clear communication and effective problem-solving, with readiness to learn and grow in fast-paced setting. Brings strong foundation in multitasking and prioritizing tasks while maintaining composure. Ready to use and develop critical thinking and technological skills in this amazing opportunity.
Overview
2026
2026
years of professional experience
Work History
911 Telecommunicator
Sutton Police Department
Sutton
06.2022 - Current
- Operated multi-line phone system to manage emergency calls efficiently
- Coordinated communication between first responders and dispatch units
- Maintained accurate logs of all inbound and outbound communications
- Utilized CAD software to track incidents and resource allocation
- Responded promptly to high-pressure situations, ensuring public safety
- Assisted in training new telecommunicators on protocols and procedures
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Stock Room Associate
Walmart
North Smithfield, RI
2021 - 2022
- Organized stock room inventory to ensure efficient product retrieval and replenishment.
- Collaborated with team members to maintain optimal stock levels and reduce out-of-stock occurrences.
- Monitored supply levels and communicated discrepancies to management for timely resolution of issues.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Conducted regular quality checks on incoming merchandise to uphold product standards.
Stock Room Associate
Walmart
Whitinsville, MA
2016 - 2018
- Implemented best practices for stock rotation to minimize product waste and maximize freshness.
- Trained new associates on safety protocols and operational procedures within the stock room environment.
- Assisted in preparing promotional displays by arranging products according to company guidelines.
Crew Member
Dunkin' Donuts
Uxbridge, MA
2014 - 2016
- Delivered exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Operated point-of-sale systems efficiently for accurate order processing and cash handling.
- Prepared and served menu items consistently, adhering to quality and presentation standards.
- Maintained cleanliness and organization of work areas, following health and safety regulations.
Education
High School Diploma -
Douglas High School
Douglas, MANo Degree - Business
Quinsigamond Community College
Worcester, MASkills
- Emergency management
- Stress tolerance
- Call prioritization
- Computer skills
- Active listening
- Teamwork and collaboration
- Information documentation
- Dependable and responsible
- Good judgment
- Prioritizing situations
- Documentation
- Critical thinking
- Information intake
- Call routing
Timeline
911 Telecommunicator
Sutton Police Department
06.2022 - Current
Stock Room Associate
Walmart
2021 - 2022
Stock Room Associate
Walmart
2016 - 2018
Crew Member
Dunkin' Donuts
2014 - 2016
High School Diploma -
Douglas High School
No Degree - Business
Quinsigamond Community College