Jessica Phillips
Douglas
Summary
Results-driven Sales Manager bringing 10+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
13
13
years of professional experience
Work History
Accounts Receivable
Dicks sporting Goods, Ga
10.2020 - 07.2023
- Ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts
- Ensuring the company receives payment for goods and services, and records transaction accordingly
- Maintaining the billing system
- Maintaining accounts receivable files and records
- Investigating and resolving any irregularities or enquirers
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting
- Evaluated open accounts to look for past-due balances and pursue collection strategies
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes
- Prepared and maintained customers' monthly reconciliation schedules.
Warehouse Clerk
Duracell Distribution-Fairburn GA
02.2021 - 12.2022
- Resolved problems, improved operations and provided exceptional service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- generating reports, physically counting the items, processing the data entry and creating follow up reports and required documentation.
- responsible for the WMS information management, storage and analysis of information through computer networks, systems, and computer databases
- identifying suppliers, researching goods and services, processing purchase orders, and verifying delivered items.
Source - Store Manager/Sales Manager
Market, Target
07.2014 - 06.2020
Support team
- Managed 4 direct reports
- Create employee schedules weekly
- Inventory management including adding and removing inventory into a POA system
- Prepare office to receive guests
- Provide exceptional customer service
- Host weekly meetings to keep employees on the right path with current promotions and great pitches
- Ensure employees are prepared to Sell and provide accurate information to guests
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Strengthened workflow productivity by hiring, managing, and developing top talent
- Monitored employee performance and identified performance gaps for corrective action
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Store Manager
Blue wireless telecommunications
11.2013 - 07.2015
- Ensure employees are Providing the best service
- Keep inventory do my daily reports on store numbers
- Train employees in any area needed
- Open store, close store, keep work area clean
- Cash handling
- Provide great customer service ensuring feel welcomed to come back to our store
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Order Entry Specialist
TelePacific Communications
11.2010 - 03.2012
- Processed service order requests in a telecom environment
- Transfer data from one system to another for accurate billing
- Accounts payable, completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices
- Analysis and troubleshooting
- Monitored and tracked customer orders to meet lead times and drive on-time delivery
- Communicated with customers to assist with order placement and offer updates on status and shipping
- Discarded defective products and reported accidents and damages to supervisors.
Education
Bachelor of Science - Construction Management
Everglades University
Boca Raton, FL06.2023
Associate of Science - Business Administration And Management
Habor College
Los Angeles, CA05.2013
High School Diploma -
Creekside High School
Fairburn, GA06.2009
Skills
- MS Word, Excel, PowerPoint, Salesforce,Quickbooks
- Administration and Management
- Relationship Building
- Verbal and Written Communication
- Data Entry
- Outstanding Communication Skills
- Recruiting and Hiring
- Warehouse Management System (WMS)
- SAP Systems
Timeline
Warehouse Clerk
Duracell Distribution-Fairburn GA
02.2021 - 12.2022
Accounts Receivable
Dicks sporting Goods, Ga
10.2020 - 07.2023
Source - Store Manager/Sales Manager
Market, Target
07.2014 - 06.2020
Store Manager
Blue wireless telecommunications
11.2013 - 07.2015
Order Entry Specialist
TelePacific Communications
11.2010 - 03.2012
Support team
Bachelor of Science - Construction Management
Everglades University
Associate of Science - Business Administration And Management
Habor College
High School Diploma -
Creekside High School
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