Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Raff

Fitchburg

Summary

Dynamic administrative professional with extensive experience in coordinating tasks and fostering organized office environments. Strong organizational skills enhance office efficiency and provide seamless support for team operations. Proven ability to communicate effectively and multitask, addressing diverse administrative needs while maintaining a focus on productivity. Committed to contributing to team success through proactive problem-solving and a detail-oriented approach.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Martinez Road Construction
05.2023 - Current
  • Responsible for processing all accounts payable from start to finish.
  • Dispersal of invoices to receivable clients, as well as processing receipt of payment.
  • Use Excel to produce spreadsheets for financials, receivable payments, vendor information etc.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.


Restaurant Owner

George's Hot Dog Stand
09.2019 - 12.2023
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.

Bartender/Server

99 Restaurants
03.2016 - 06.2019
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.

Customer Service Representative

TK Cups-Sorg's
10.2015 - 03.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Executive Assistant

Cambrooke Foods
04.2010 - 11.2013
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Education

Bachelor's Degree - Liberal Arts & Sciences

Fitchburg State University
Fitchburg, MA

Skills

  • Proficient in Microsoft PowerPoint
  • Excel proficiency
  • Proficient in Microsoft 365
  • Sage 100 proficiency
  • Client support
  • Efficient data management
  • Administrative support
  • Clerical assistance
  • Customer relations

Timeline

Administrative Assistant

Martinez Road Construction
05.2023 - Current

Restaurant Owner

George's Hot Dog Stand
09.2019 - 12.2023

Bartender/Server

99 Restaurants
03.2016 - 06.2019

Customer Service Representative

TK Cups-Sorg's
10.2015 - 03.2017

Executive Assistant

Cambrooke Foods
04.2010 - 11.2013

Bachelor's Degree - Liberal Arts & Sciences

Fitchburg State University

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Jessica Raff