Jessica Spitz

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Ran a small cleaning service traveling throughout Worcester county. Services provided…..

• Laundry
• Bed making
• Errands for clients
• Vacuuming
• Dusting
• Mopping
• Closet/drawer organization

Opening and closing the bar. Maintaining bar cleanliness and sanitation standards. Providing unique and delicious cocktails while taking care of customers.

• Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
• Scheduling, recruiting and training
• Controlling labor cost/ percentage based on increase/ decrease in sales. Full knowledge of Micros computer systems and P and L.
• Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.

• Promoted upselling strategies among servers, leading to higher average check values per transaction.
• Responsible for managing multiple departments including servers and bar.
• Scheduling for multiple departments. Paying invoices through micros system along with controlling labor and liquor costs.
• Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.