Jessica Vancelette
Southbridge
Summary
Accomplished Office Manager with a proven track record at LE Maintenance LLC, adept in office management and customer service. Excelled in maintaining confidentiality, streamlining operations, and enhancing customer satisfaction. Skilled in data entry and staff management, consistently ensuring operational excellence and team growth.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
16
16
years of professional experience
Work History
Office Manager
LE Maintenance LLC
07.2012 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Front End Customer Service Manager
Hamilton House Of Pizza
02.2009 - Current
- Managed cashier operations to ensure accurate and efficient transaction processing.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
High School Diploma -
Whitman Hanson Regional High School
Whitman, MASkills
- Customer service
- Office management
- Organizational skills
- Data entry
- Staff management
Timeline
Office Manager
LE Maintenance LLC
07.2012 - Current
Front End Customer Service Manager
Hamilton House Of Pizza
02.2009 - Current
High School Diploma -
Whitman Hanson Regional High School
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