JESUS REYNOSO
Andover
Summary
Dedicated banking professional with expertise in customer relationship management and team leadership. Proven ability to enhance operational efficiency while ensuring regulatory compliance and exceptional service quality. Strong commitment to fostering team development and exceeding performance goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Branch Team Leader
Digital Federal Credit Union
Littleton
09.2025 - Current
- Supervise and support tellers; manage scheduling, training, and performance
- Oversee teller line operations, cash controls, and transaction accuracy
- Ensure high-quality customer service and step in to resolve complex issues
- Monitor branch workflow and improve efficiency
- Enforce policies, procedures, and regulatory compliance
- Assist branch leadership with daily operations and team development
Member Service Representative
Digital Federal Credit Union
Andover
10.2024 - 09.2025
- Assist members with transactions, account services, and problem resolution
- Conduct needs-based conversations to uncover financial goals
- Process or support loan applications and explain lending options
- Refer members to investment or wealth management specialists
- Maintain compliance with credit union policies and regulations
Universal Banker
Salem Five Bank
Andover
01.2024 - 09.2024
- Engage customers in meaningful conversations to identify needs and opportunities
- Recommend appropriate banking products and services based on customer goals
- Provide friendly, efficient service for transactions (deposits, withdrawals, payments)
- Resolve account issues with professionalism and care
- Maintain compliance with bank policies and security procedures
Education
HIGH SCHOOL DIPLOMA -
LAWRENCE HIGH SCHOOL
06-2022
Some College (No Degree) - Business Administration And Management
Northern Essex Community College
Haverhill, MA05-2026
Skills
- Teller Line & Branch Operations Management
- Loan Origination Support (Personal, Auto, Credit Lines)
- Loan Processing Support
- Financial Solutions Advising
- Consultative Sales & Cross-Selling
- Sales & Service Goal Achievement
- Regulatory Compliance & Risk Awareness
- Cash Handling & Transaction Accuracy
- Customer Issue Resolution & Escalation Management
- Team Leadership & Staff Development
- Training, Coaching & Performance Management
- Multitasking in High-Volume Environments
- Time Management & Operational Efficiency
- Problem Solving & Decision Making
- Strong Communication & Interpersonal Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Notary Public
Timeline
Branch Team Leader
Digital Federal Credit Union
09.2025 - Current
Member Service Representative
Digital Federal Credit Union
10.2024 - 09.2025
Universal Banker
Salem Five Bank
01.2024 - 09.2024
HIGH SCHOOL DIPLOMA -
LAWRENCE HIGH SCHOOL
Some College (No Degree) - Business Administration And Management
Northern Essex Community College