Jezabel Rodriguez
Revere
Summary
Motivated Customer Service Representative with over 10 years' experience in fast-paced, team-based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Spanish. Resolving customer problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution...
Overview
11
11
years of professional experience
Work History
Premium Customer Service Representative
American Airlines
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bartender
Four Partners Antonia's Bar & Restaurant
03.2014 - Current
- Greeted guests in an, timely and professional manner.
- Served each guest courteously, quickly and efficiently.
- Described food and drink specials to guests with enthusiasm and appeal.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated warm relationships with regular customers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained [15] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Bartender Server
SSP AMERICA WAHL BURGERS
09.2017 - 03.2019
- Anticipated guest needs and provided proactive service.
- Ensured superior service and efficiency at all times.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Assisted with bartending duties during high-volume shifts.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
North Shore Community College, Lynn, MA
300 Broad St, Lynn MASkills
- Customer service
- Concentration
- Guest relations professional
- Customer-focused
- Upselling techniques
- Creative problem solving
- Sales expertise
- POS Systems and Ordering Platforms
Timeline
Premium Customer Service Representative
American Airlines
05.2023 - Current
Bartender Server
SSP AMERICA WAHL BURGERS
09.2017 - 03.2019
Bartender
Four Partners Antonia's Bar & Restaurant
03.2014 - Current
North Shore Community College, Lynn, MA
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