JIHAD ATIFI

Lead - supervised passenger service agents,ensuring efficient check-in,boarding,baggage handling,and overall customer service.

- Resolved escalated passenger issues while ensuring compliance with Emirates high customer service standards ,airport and government regulations.

- Trained and mentored new staff,providing leadership and guidance to maintain high service standards.

coordinated with ramp,cabin crew,and airline operations to support on time flight performance.

- Assisted passengers with check-in,boarding,baggage services,and special requests to ensure a smooth travel experience.

- Delivered excellent customer service by addressing inquiries,resolving issues,and providing travel information.

- Ensured compliance with airline,airport,and government safety and security regulations.

- Assisted passengers with mobility challenges by providing timely and efficient wheelchair services throughout the airport, ensuring safe and comfortable transport to and from gates, security, and baggage claim areas.

- Coordinated with gate agents, security personnel, and ground staff to ensure seamless service for passengers requiring assistance.