Jihad Daoussi
Malden
Summary
Dynamic hospitality leader with a passion for excellence and a proven track record in luxury 5-star hotel environments. Equipped with prestigious Forbes training, I am poised to elevate the guest experience as an In-Room Dining Manager. Proficient in managing high-performing teams and adept at surpassing company goals, my focus on meticulous organization and strong interpersonal skills consistently enhance the organizational brand and foster lasting guest relationships.
Overview
5
5
years of professional experience
Work History
In Room Dining Supervisor
Boston Harbor Hotel
09.2021 - Current
- Collaborated closely with the manager to ensure the success of the department, implementing strategies to enhance guest satisfaction and operational efficiency.
- Supervised in-room dining operations at a 5-star property, ensuring adherence to Forbes service standards.
- Coordinated and customized amenities for VIP guests, leveraging Forbes training to enhance their experience at the property.
- Managed the preparation and presentation of in-room dining offerings, maintaining Forbes quality standards.
- Developed and implemented staff training programs based on Forbes Five-Star service principles.
- Collaborated with the culinary team to design and update menus, incorporating guest preferences and seasonal trends.
- Handled guest feedback and complaints with professionalism, resolving issues promptly to maintain high service standards.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained compliance with company policies, objectives and communication goals.
- Identified individual employee's unique work styles and adapted management methods.
- Set overall vision and provided team leadership.
- Enhanced guest satisfaction by ensuring timely delivery of in-room dining orders and maintaining high-quality presentation.
- Proficient in MICROS,OPERA, Smartcube, AMADEUS, & Trayaway hospitality systems.
Hostess
Boston Harbor Hotel
11.2019 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed servers of newly seated parties for speedy service.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating and menu information.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Documented reservations and communicated changes to guests.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
- Recorded available tables after seating each party using specialized seating software.
Hostess
Four Seasons Hotel
10.2018 - 04.2019
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Planned and executed 20+-guest parties by organizing menus, spaces and special requests.
- Conducted dining room and server checks to assess readiness for expected customer loads.
Education
Bachelor Of Applied Science - Psychology
Northeastern University
Boston, MA05.2026
Associate Of Business Administration - Business Management And Administration
Quincy College
Quincy, MA05.2021
Skills
- Hospitality Service Expertise
- Performance Improvement
- Interactive Communication Skills
- Team Leadership
- Employee Training
- Priority Management
- Conflict Resolution
- Training and Mentoring
- Strategic Planning
- Staff Management
- Guest satisfaction expertise
Additional Information
Speaks English, French, Arabic and conversational Spanish
Tutored English, math and physics, 2015
Freelance artist
Certified Reiki and feng shui coach
Published and presented research findings at academic events.
Conducted extensive research on human behavior, focusing on Personality psychology as well as clinical and counseling Psychology.
Timeline
In Room Dining Supervisor
Boston Harbor Hotel
09.2021 - Current
Hostess
Boston Harbor Hotel
11.2019 - Current
Hostess
Four Seasons Hotel
10.2018 - 04.2019
Bachelor Of Applied Science - Psychology
Northeastern University
Associate Of Business Administration - Business Management And Administration
Quincy College
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