Jihane BOUNAJAH
Tiktok Ads Team Leader
Marrakech
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Team Leader
Tiktok/ Majorel Outsourcing
MARRAKECH
01.2021 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Customer Service Specialist
Canal Plus/Majorel Outsourcing
MARRAKECH
07.2019 - 12.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
09.2013 - 06.2014
Private Law Bachelor -
09.2015 - 06.2017
Business Law Master -
09.2018 - 07.2021
Skills
Customer Relations
Good communication skills
Complaint resolution
Service standard compliance
Order fulfillment
Creative problem solving
Report preparation
Recordkeeping strengths
Training development aptitude
Certification
Security Education and Awareness Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader - Tiktok/ Majorel Outsourcing
01.2021 - Current
Customer Service Specialist - Canal Plus/Majorel Outsourcing
07.2019 - 12.2020
FSJES - Business Law Master,
09.2018 - 07.2021
FSJES - Private Law Bachelor,
09.2015 - 06.2017
Ariha - High School Diploma,
09.2013 - 06.2014