Jija M Hussein
Holyoke
Summary
Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
ER Unit Secretary
Holyoke Hospital
Holyoke
11.2024 - Current
- Prepared documents for physician signatures according to hospital protocols.
- Ensured that all relevant forms were completed accurately before discharge of a patient from the ER unit.
- Served as liaison between family members and staff members in the ER unit.
- Monitored vital signs of patients under observation in the ER unit.
- Instructed new personnel on proper procedures relating to their responsibilities in the ER Unit.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Performed clerical duties such as typing, filing, copying, faxing.
- Managed incoming requests for medical records from other departments or outside agencies.
- Greeted patients, visitors, and physicians upon arrival to the ER unit.
- Collected specimens from patients admitted to the ER unit for laboratory testing.
Patient Care Technician / Oa Cardiacs Technician
Baystate Health
Springfield
01.2020 - Current
- Administered prescribed medications under the supervision of a Registered Nurse.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Ensured that all medical equipment was properly maintained and sterilized.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Behavioral Health Technician
Valley springs behavioral health
Holyoke
10.2024 - 03.2025
- Educated family members on techniques to support a patient's recovery process.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Provided crisis intervention services to patients in need.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Responded promptly to any emergency situations that may arise within the facility.
- Provided emotional support to clients and patients dealing with difficult situations.
- Implemented evidence-based practices such as cognitive behavioral therapy when working with clients.
Education
High School Science And Technology
Springfield, MASkills
- Medical terminology
- Patient documentation
- Electronic health records
- Data entry
- Customer service
- Team collaboration
- Time management
- Effective communication
- Critical thinking
- Conflict resolution
- Multitasking abilities
- Attention to detail
- Emergency response
- Staff training
- Scheduling appointments
- Professionalism in workplace
- Emergency room procedures
- Patient confidentiality maintenance
- HIPAA compliance
- Fast decision making
- Interdepartmental collaboration
Languages
English
Native/ Bilingual
Somali
Native/ Bilingual
Arabic
Professional
Spanish
Elementary
Accomplishments
- Basic ARRHYTHMIA ecg and ekg certified.
- BSL / CPR
Timeline
ER Unit Secretary
Holyoke Hospital
11.2024 - Current
Behavioral Health Technician
Valley springs behavioral health
10.2024 - 03.2025
Patient Care Technician / Oa Cardiacs Technician
Baystate Health
01.2020 - Current
High School Science And Technology