Jill Casaccio
Stoneham
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HR Manager
Best Home Care
01.2021 - 03.2025
- - Oversaw HR operations for a busy home care agency with 100+ staff
- - Handled employee relations, onboarding, compliance, and performance management
- - Led internal audits of personnel files to ensure accuracy and compliance with state and federal regulations
- - Partnered with leadership to enhance workplace culture and employee retention
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
HR Generalist
Evolve
04.2015 - 03.2020
- - Supported supervisors and employees with day-to-day HR needs
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Reduced employee turnover with proactive conflict resolution and performance management strategies.
- - Conducted internal audits of HR records and maintained compliance
- - Assisted with policy updates and employee communications
Office Manager
Landmark Family Healthcare
01.2005 - 10.2014
- - Coordinated front office operations and supported clinical staff
- - Managed employee scheduling, onboarding, and personnel documentation
- - Supported HR processes including benefits enrollment and compliance tracking
- - Ensured smooth daily operations and a patient-friendly environment
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate's Degree - Business Administration
North Shore Community College
Skills
- Employee Relations
- Recruitment & Onboarding
- HR Auditing & Compliance
- Office & Staff Operations
- Conflict Resolution
- Healthcare & Home Care Experience
- HRIS & File Management
- Strong Interpersonal Communication
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Benefits and compensation management
Certification
HRIS Certificate
Timeline
HR Manager
Best Home Care
01.2021 - 03.2025
HR Generalist
Evolve
04.2015 - 03.2020
Office Manager
Landmark Family Healthcare
01.2005 - 10.2014
Associate's Degree - Business Administration
North Shore Community College
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