Jill Clarke
Waltham
Summary
Experienced server with over 18 years in the industry, known for delivering friendly and prompt service to customers. Skilled in providing personalized menu recommendations and wine pairing, while efficiently managing closing duties. Proficient in POS system operations and well-versed in food safety and sanitation practices.
Overview
18
18
years of professional experience
Work History
Dining Room Mgr
Youville Place, Assisted Living
02.2024 - 01.2025
- Provided leadership and guidance to a team of 20 plus servers.
- Collaborated with executive director, kitchen manager, and chefs to plan menus.
- Oversaw training programs and assessed dining staff performance.
- Addressed guest concerns to maintain a pleasant dining atmosphere.
Lead Server
City Works
01.2022 - 12.2023
- Achieved highest number of five-star reviews in the restaurant.
- Ensured high-quality customer interactions.
- Thrived in high-speed work environments.
- Delivered comprehensive training to incoming team members.
Server
Harvest
11.2021 - 06.2022
- Provided food and drink service in a high-traffic restaurant at Harvard Square.
- Ensured knowledge of latest menu offerings and specials.
- Managed seating arrangements and facilitated table assignments.
Server
Grassfields
08.2018 - 11.2019
- Ensured smooth dining experience by managing guest seating and dinnerware removal.
- Upsold menu selections to align with customer desires, increasing revenue.
- Prioritized hygiene and safety measures in food handling processes.
Server
Jake and Joe's
01.2016 - 01.2018
- Launched service at vibrant Woburn establishment.
- Strengthened customer engagement to drive higher return rates among local patrons.
- Supervised project wrap-up.
- Conducted training sessions for new hires.
Recruiter
American Income Life/Lafond Agency
01.2014 - 01.2017
- Sourced candidates using strategic qualification criteria.
- Facilitated decision-making in offer management to streamline hiring.
- Designed fresh approaches and scripts to enhance hiring processes.
- Utilized extensive HR knowledge to facilitate interactions with senior management.
Intern
Maristhill Nursing or Rehabilitation Center
01.2016 - 01.2016
- Participated in healthcare training as a CNA at a long-term care facility.
- Oversaw incontinence management for patients, ensuring comfort and dignity.
- Documented logs meticulously in accordance with facility guidelines.
Licensed Hair Dresser
Blush Hair Salon
01.2011 - 01.2012
- Executed diverse hair treatments tailored to client preferences, including cutting, coloring and styling.
- Facilitated informed decision-making by showcasing benefits of retail offerings for hair care.
- Engaged in continuous learning to maintain an up-to-date professional license.
HR Representative / Administrative Assistant Scheduler
Nizhoni Health Systems Somerville
01.2007 - 01.2011
- Managed coordination of home care visits for diverse team in large agency.
- Recruited nursing talent and conducted interviews.
- Ensured accuracy in medical documentation and adherence to Medicare and Medicaid standards.
- Established and administered training sessions for new staff.
Education
Computer And Information Sciences
Massachusetts Bay Community College
Wellesley, MAundefined
Empire School of Cosmetology
Framingham, MAAcademy for Healthcare Training
Malden, MASkills
- Complaint handling
- Customer service
- Food safety
- Leadership trained
- Team management
- Payment processing
Timeline
Dining Room Mgr
Youville Place, Assisted Living
02.2024 - 01.2025
Lead Server
City Works
01.2022 - 12.2023
Server
Harvest
11.2021 - 06.2022
Server
Grassfields
08.2018 - 11.2019
Server
Jake and Joe's
01.2016 - 01.2018
Intern
Maristhill Nursing or Rehabilitation Center
01.2016 - 01.2016
Recruiter
American Income Life/Lafond Agency
01.2014 - 01.2017
Licensed Hair Dresser
Blush Hair Salon
01.2011 - 01.2012
HR Representative / Administrative Assistant Scheduler
Nizhoni Health Systems Somerville
01.2007 - 01.2011
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Empire School of Cosmetology
Computer And Information Sciences
Massachusetts Bay Community College
Academy for Healthcare Training
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