Jill F. Zwirblia
Clinton
Summary
Certified Pharmacy Technician with strong background in pharmacy operations for 28 years, medication management, and patient care. Known for reliability, adaptability, and professionalism. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician (Full-time)
UMass Memorial Hospital Inpatient Pharmacy
06.2026 - Current
- Delivers medications to Pyxis and med rooms.
- Maintains accurate inventory levels for efficient pharmacy operations and cost control.
- Counts, measures, and compounds medications following standard procedures.
- Maintains proper drug storage procedures.
- Conducts monthly med room inspections.
Certified Pharmacy Technician (Part-time)
UMass Memorial Health Alliance Oncology Pharmacy
07.2023 - Current
- Compound Hazardous and Non-Hazardous Drugs for Cancer Infusion Clinic according to pharmacy department policy and standards.
- Daily and monthly cleaning of Hazardous and Non Hazardous hoods and I V rooms.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Developed and implemented improvements to pharmacy organization system.
- Assisted in managing pharmacy records and documentation, maintaining compliance with state and federal regulations.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Refilled, outdated, troubleshot and maintained Pyxis Machines.
- Ordered stock for pharmacy and maintained stock records.
- Trained and mentored new co-workers,
Kindergarten Aide and Substitute Teacher
Framingham Public Schools, Harmony Grove Elementary School
08.2022 - 06.2023
- Assisted Certified Kindergarten Teacher with 18 students by assisting and implementing daily lesson plans.
- Worked in small groups with reading, writing and math.
- Assisted with classroom behavioral management to minimize disruptions, ensure a safe orderly classroom and ensure students are on task.
- Substituted and conducted a classroom when Certified Teacher was absent.
- Supported individualized education plans by adapting materials to meet diverse learning needs.
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
Certified Pharmacy Technician (Full-time)
Umass Memorial Medical Center Oncology Pharmacy
04.2019 - 03.2022
- Compounded Hazardous and Non-Hazardous Drugs for Cancer Infusion Clinic according to pharmacy department policy and standards.
- Refilled, outdated, troubleshooted and maintained Pyxis Machines.
- Delivered Hazardous and Non-Hazardous medications to nursing pods and inpatient units.
- Daily cleaning of Hazardous and Non Hazardous hoods and rooms.
- Maintained inventory and unpacked daily medication orders.
- Assisted Pharmacist with incoming and outgoing calls.
- Trained new pharmacy technicians on operational procedures and safety standards.
- Answered incoming phone calls and addressed questions from healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Counted, measured, and compounded medications following standard procedures.
- Prepared and dispensed medications according to physician orders and established protocols.
- Maintained accurate inventory levels of pharmaceuticals, ensuring timely restocking and compliance with regulations.
Certified Pharmacy Technician (Part-time)
Reliant Medical Group Internal Medicine
02.2018 - 04.2019
- Reviewed and requested prescription refills for patients.
- Forwarded and received pre-authorization requests for medications.
- Booked appointments and ordered specific labs requested by provider.
- Collaborated with healthcare professionals to verify prescriptions, enhancing accuracy in patient care.
- Implemented workflow improvements that streamlined operations, increasing efficiency within the medical team.
- Answered incoming and outgoing phone calls and addressed questions from patients and healthcare providers.
- Communicated directly with pharmacies via telephone, fax and email.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Facilitated communication between patients and healthcare providers to ensure timely responses.
Certified Pharmacy Technician (Part-time)
Nashoba Valley Medical Center
01.2016 - 02.2018
- Compounded and prepared medications in according to pharmacy department policy and standards.
- Maintained inventory and maintain cleanliness throughout pharmacy.
- troubleshooted and maintained Pyxis machines.
- Assisted Pharmacist with inbound and outbound calls.
- Trained new pharmacy technicians on proper procedures and best practices.
- Answered incoming phone calls and addressed questions from healthcare providers.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted in managing pharmacy records and documentation, maintaining compliance with state and federal regulations.
- Replenished and replaced code carts when opened by nursing.
- Monthly med room inspections.
- Delivered medication to nurses and appropriate locations on units.
- Conducted medication inventory management, optimizing stock levels to prevent shortages and reduce waste.
Lead /Pyxis Certified Pharmacy Technician (Full-time)
Comprehensive Pharmacy Services/Worcester Recovery Center and Hospital
07.2013 - 12.2015
- Maintained and managed 13 Pyxis Machines.
- Maintained and replenished 13 code boxes.
- Entered and assisted with order entry when needed.
- Trained nursing staff on Pyxis, set up and entered passwords for nursing staff and new pharmacy staff.
- Replenished Pyxis machines and outdated medications.
- Communicated to nursing staff of medication changes to Pyxis machines.
- Ran appropriate reports on inventory management.
- Trained new staff and Pharmacy students.
- Trained new pharmacy technicians on proper procedures and best practices.
- Solved problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures and records for controlled drugs.
- Collaborated with pharmacists to resolve medication-related issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
Patient Service Specialist (Full-time)
Reliant Medical Group; Endocrinology
10.2012 - 06.2013
- Received both inbound and outbound calls.
- Streamlined patient check-in processes, reducing wait times and improving service efficiency.
- Scheduled patient appointments.
- Received co-pays
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Maintained patient information and files.
- Facilitated communication between providers and patients, enhancing satisfaction and care continuity.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Lead IV Certified Pharmacy Technician (Full-time)
Harrington Hospital
12.2010 - 10.2012
- Trained new staff and students on IV compounding
- Compounded medications for inpatient and Cancer Center
- Restocked Omni Cell machines.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Monthly med room inspections.
- Assisted with inbound and outbound calls.
- Pre-packed medications
- Delivered medications to nursing units and Med rooms.
- Managed medication distribution processes to ensure accuracy and compliance with pharmacy regulations.
Certified Pharmacy Technician (Full-time)
Melrose Wakefield Hospital
01.2008 - 12.2010
- Compounded oral, external and IV medications
- Restocked Pyxis machines.
- Maintained inventory
- Monthly med room inspections.
- Assisted with inbound and outbound calls.
- Pre-packed medications
- Delivered medications to nursing units and meds rooms.
- Trained new pharmacy technicians on operational procedures and safety standards within the inpatient setting.
- Assisted pharmacists in verifying medication orders for accuracy and completeness prior to dispensing.
- Implemented workflow improvements that enhanced efficiency in medication preparation and delivery systems.
- Answered incoming phone calls and addressed questions from healthcare providers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Pharmacy Technician (Full-time)
Franciscan Children's Hospital
12.2007 - 01.2008
- Delivered oral medications to nursing/units
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Compounded oral medications and monthly med room inspections
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician (Full-time)
Umass Memorial Healthcare; Memorial Hospital
10.2004 - 11.2007
- Compounded IV’s for adults and children (NICU)
- Restocked and maintained Pyxis machines
- Monthly Med room inspections
- Maintained and restocked code carts
- Pre-packed medications and documented accordingly
- Received both inbound and out bound calls
- Assisted in management of prescription deliveries, improving patient convenience.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician (Full time)
McKesson Med-Management; Westbourgh State Hospital
01.2001 - 10.2004
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in management of prescription deliveries, improving patient convenience.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Monthly Med room inspections
- Answered in bound and out bound calls
- Assisted with order entry
- Maintained Fact and Comparison Book
- Printed labels and pre-pared medication for pharmacist
- Dispensed medications accurately while ensuring compliance with regulatory standards and safety protocols.
- Managed inventory levels, reducing stock discrepancies through meticulous record-keeping and organization.
Education
High School Diploma -
St. Peter Marian Jr. Sr. High School
Worcester, MA05-1996
No Degree - Dance Major
Dean College
Franklin, MA01-1997
No Degree - Nursing
Quinsigamond Community College
Worcester, MA01-2021
No Degree - Nursing
Massachusetts Bay Community College
Wellesley Hills, MA05-2029
Skills
- Expert in Microsoft Outlook and Word
- Expert in EPIC and MEDITECH
- Hospital pharmacy experience
- Insurance billing
- Manual and automated medication dispensing such as Pyxis, Omni Cell, Box Picker and Carousel
- Problem-solving skills
- IV compounding expertise
- Medical terminology expertise
- Early childhood education certification
- Inventory management
- Shelf management
- Prioritization and organization
- Data entry
- Medication distribution
- Pharmaceutical calculations
- Aseptic techniques
- Compounding techniques
- Record keeping
- Safety protocols
- Inventory management
- Attention to detail
- Customer service
- Refill requests
- Empathy and patience
- Verbal and written communication
- Drug classification
- Medication storage
- FDA and HIPAA compliance
- Drug safety
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician (Full-time)
UMass Memorial Hospital Inpatient Pharmacy
06.2026 - Current
Certified Pharmacy Technician (Part-time)
UMass Memorial Health Alliance Oncology Pharmacy
07.2023 - Current
Kindergarten Aide and Substitute Teacher
Framingham Public Schools, Harmony Grove Elementary School
08.2022 - 06.2023
Certified Pharmacy Technician (Full-time)
Umass Memorial Medical Center Oncology Pharmacy
04.2019 - 03.2022
Certified Pharmacy Technician (Part-time)
Reliant Medical Group Internal Medicine
02.2018 - 04.2019
Certified Pharmacy Technician (Part-time)
Nashoba Valley Medical Center
01.2016 - 02.2018
Lead /Pyxis Certified Pharmacy Technician (Full-time)
Comprehensive Pharmacy Services/Worcester Recovery Center and Hospital
07.2013 - 12.2015
Patient Service Specialist (Full-time)
Reliant Medical Group; Endocrinology
10.2012 - 06.2013
Lead IV Certified Pharmacy Technician (Full-time)
Harrington Hospital
12.2010 - 10.2012
Certified Pharmacy Technician (Full-time)
Melrose Wakefield Hospital
01.2008 - 12.2010
Pharmacy Technician (Full-time)
Franciscan Children's Hospital
12.2007 - 01.2008
Pharmacy Technician (Full-time)
Umass Memorial Healthcare; Memorial Hospital
10.2004 - 11.2007
Pharmacy Technician (Full time)
McKesson Med-Management; Westbourgh State Hospital
01.2001 - 10.2004
High School Diploma -
St. Peter Marian Jr. Sr. High School
No Degree - Dance Major
Dean College
No Degree - Nursing
Quinsigamond Community College
No Degree - Nursing
Massachusetts Bay Community College