Jillian Dooley
North Reading
Summary
Experienced Certified Medical Assistant with proven clinical and administrative skills, dedicated to providing high-quality patient care and supporting efficient healthcare operations. Reliable, compassionate, and team-oriented with a strong focus on patient satisfaction and outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Elliot Family Medicine at Hooksett
11.2020 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Facilitated telehealth appointments by preparing patients remotely, verifying information, and documenting in real-time within the EMR system.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Educated patients on preventive healthcare measures such as vaccinations, chronic disease management, and care coordination tailored to their specific needs.
- Replenished stock and sterilized equipment in examination and procedure rooms
- Utilized electronic health records software proficiently to abstract data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Managed clinical inbox, triaging patient messages, refill requests, and provider communications to ensure timely follow-up and continuity of care.
- Trained and mentored new medical hires on clinical workflows, EHR documentation, and patient care protocols.
Education
Associate Degree - Medical Assisting
Manchester Community College
Manchester, New Hampshire05.2020
General Business Curriculum
Plymouth State University
Plymouth, New Hampshire05.2018
Diploma - Business and College Preparatory Courses
Londonderry High School
Londonderry, New Hampshire06.2016
Skills
- HIPAA compliance
- Immunization administration
- Vital signs monitoring
- Clinical documentation
- Specimens collection and processing
- Patient scheduling
- EKG monitoring
- Case management
- Medical office management
- First aid
- CPR
- Medical terminology
Certification
- Certified Medical Assistant – American Association of Medical Assistants (AAMA) Certifying Board. Certificate number: 2525640 Exp: 3/31/2028
- HeartCode BLS Complete (AED and CPR) and First Aid Certified – 2020, 2022, 2024
- NH Immunization Program (NHIIS): Vaccine Management Training and Certification - Manage and operate NHIIS website by ordering and receiving vaccines
Timeline
Certified Medical Assistant
Elliot Family Medicine at Hooksett
11.2020 - Current
General Business Curriculum
Plymouth State University
Associate Degree - Medical Assisting
Manchester Community College
Diploma - Business and College Preparatory Courses
Londonderry High School
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