Jillian Kelley
Harwich
Summary
Hardworking and enthusiastic restaurant team member, trained in every facet of successful work. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Bartender/Restaurant Waitress
Viera On Main
06.2022 - Current
- Kept register accurate through correct billing, payment processing and cash management practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Manager
EmmaBelle's Cafe
03.2023 - 09.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
Food & Beverage Manager
Chatham Wayside Inn
05.2020 - 05.2022
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
Bartender
Chatham Wayside Inn
05.2019 - 05.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Arts - Liberal Studies
Rhode Island College
Providence, RI05.2019
Skills
- Food and Beverage Operations
- Staff Scheduling
- Supply Ordering and Management
- Social Media Management
- Event Sales
- Vendor Relations
Timeline
Manager
EmmaBelle's Cafe
03.2023 - 09.2023
Bartender/Restaurant Waitress
Viera On Main
06.2022 - Current
Food & Beverage Manager
Chatham Wayside Inn
05.2020 - 05.2022
Bartender
Chatham Wayside Inn
05.2019 - 05.2020
Bachelor of Arts - Liberal Studies
Rhode Island College
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