Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Lydon

Haverhill

Summary


Diligent medical professional with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Overview

10
10
years of professional experience

Work History

Medical Receptionist - Temp

Softpath System
02.2025 - Current
  • Managed patient check-in and appointment scheduling using electronic health record systems.
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Maintained accurate patient records and ensured data confidentiality compliance.
  • Assisted in processing insurance claims, verifying coverage, and obtaining authorizations.
  • Answered phone inquiries and provided information regarding office policies and procedures.


Optometric Technician

Haverhill Family Eye Care
11.2022 - 02.2025
  • Assisted with patient intake, ensuring accurate data entry and maintaining confidentiality.
  • Conducted preliminary eye exams, including visual acuity tests and measurements.
  • Utilized optical diagnostic equipment to support eye care procedures effectively.
  • Educated patients on contact lens usage and care, enhancing customer satisfaction.
  • Managed inventory of optical supplies, ensuring availability for daily operations.
  • Collaborated with optometrists to streamline patient flow during busy clinic hours.
  • Provided exceptional customer service, addressing patient inquiries and concerns promptly.

Ophthalmic Medical Technician

TLC/LVI
01.2022 - 09.2022
  • Assisted Ophthalmologist in LASIK and PRK procedures by assisting patients into OR, ensuring comfortability
  • Conducted comprehensive patient eye examinations, ensuring accurate data collection for diagnostic purposes.
  • Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and cross contamination.
  • Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
  • Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Measured and recorded visual acuity and color vision testing.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Assisted Ophthalmologist in LASIK and PRK procedures by operating laser for procedures
  • Sterilized surgical instruments

Phlebotomist

Beth Israel Lahey Hospital and Medical Center
09.2019 - 12.2021
  • Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
  • Accurately labeled specimens, maintaining compliance with laboratory protocols and quality standards.
  • Trained new staff on best practices for blood collection and infection control procedures.
  • Collaborated with healthcare teams to coordinate patient scheduling and streamline sample processing workflows.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Phlebotomist

Fertility Solutions
10.2020 - 05.2021
  • Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
  • Accurately labeled specimens, maintaining compliance with laboratory protocols and quality standards.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.

Head Lifeguard/Group Leader

Canobie Lake Park
03.2019 - 10.2019
  • Supervised daily pool operations, ensuring safety protocols and adherence to guidelines.
  • Trained and mentored junior lifeguards, enhancing team performance and readiness.
  • Evaluated pool conditions and water quality, maintaining compliance with health regulations.
  • Developed and implemented training programs for new lifeguards, fostering skill development.
  • Collaborated with management to create schedules maximizing coverage during peak hours.

Counter Help

Piro's Bakery
09.2017 - 05.2019
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted in inventory management, ensuring accurate stock levels and timely restocking of products.
  • Collaborated with team members to streamline operations and enhance overall workflow efficiency.
  • Processed transactions accurately using point-of-sale systems, maintaining high levels of accuracy and speed.
  • Trained new staff on operational procedures and customer service standards to ensure consistency.

Lifeguard/Ride Operator

Canobie Lake Park
04.2015 - 03.2019
  • Monitored pool activities to ensure safety and compliance with regulations.
  • Responded promptly to emergencies, providing first aid and CPR as needed.
  • Conducted regular safety drills and training sessions for staff and patrons.
  • Maintained cleanliness and organization of pool facilities and equipment.
  • Educated patrons on safety protocols and proper swimming techniques.

Third Key

Claire's Stores
10.2016 - 04.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Phlebotomy Certificate - Phlebotomy

Middlesex Community College
Lowell, MA
05-2019

High School Diploma -

Greater Lawrence Technical Vocational High School
Andover, MA
06-2016

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Proficient customer service
  • Epic systems
  • Staff leadership
  • Adaptable and flexible
  • Time management
  • Problem-solving

Timeline

Medical Receptionist - Temp

Softpath System
02.2025 - Current

Optometric Technician

Haverhill Family Eye Care
11.2022 - 02.2025

Ophthalmic Medical Technician

TLC/LVI
01.2022 - 09.2022

Phlebotomist

Fertility Solutions
10.2020 - 05.2021

Phlebotomist

Beth Israel Lahey Hospital and Medical Center
09.2019 - 12.2021

Head Lifeguard/Group Leader

Canobie Lake Park
03.2019 - 10.2019

Counter Help

Piro's Bakery
09.2017 - 05.2019

Third Key

Claire's Stores
10.2016 - 04.2017

Lifeguard/Ride Operator

Canobie Lake Park
04.2015 - 03.2019

Phlebotomy Certificate - Phlebotomy

Middlesex Community College

High School Diploma -

Greater Lawrence Technical Vocational High School

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Jillian Lydon