Jillian McParland
European Wax Center
Ipswich
11
years of professional experience
Goal-oriented professional with over 7 years in the esthetics industry. Recognized for exceptional waxing services and client education, contributing to increased satisfaction and loyalty. Eager to leverage expertise in customer service relations to support organizational growth with the community.
Work History
Wax Specialist
7 Years 2 Months- Delivered exceptional waxing services, ensuring client satisfaction and comfort during sessions.
- Educated clients on aftercare procedures to enhance skin health and prolong results.
- Maintained cleanliness and organization of workstations in compliance with safety standards.
- Mentored junior staff on best practices for waxing techniques and customer service excellence.
- Developed promotional strategies that increased client retention and referral rates within the salon.
Merchandise Associate
4 Years 3 Months- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
- Improved customer satisfaction with timely communication regarding updates on custom orders and addressing inquiries or concerns promptly.
Customer Service Representative
1 Year 10 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Processed transactions accurately and efficiently, ensuring customer satisfaction.
- Maintained organized merchandise displays, ensuring products were easily accessible.
Education
Esthetics License - Esthetics
- Relevant Coursework: OSHA Certification & Barbicide Certification
High School Diploma
- Relevant Coursework: Cosmetology
Skills
Customer service excellence
Workplace sanitation
Merchandise presentation
Waxing techniques
Data entry
Critical thinking
Goal oriented
Accomplishments
- Achieved 80% client retention by completing excellent customer care with accuracy and efficiency.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Wax Specialist
European Wax Center
06.2019 - CurrentRead More
Customer Service Representative
Ulta Beauty Inc.
08.2017 - 06.2019Read More
Merchandise Associate
Tedford's Hardware
05.2015 - 08.2019Read More
Catherine Hinds Institute of Esthetics
Esthetics License from Esthetics
Read More
Whittier Regional Vocational Technical High School
High School Diploma
Read More