Jillian Raines
Fall River
Summary
Professional healthcare manager with comprehensive experience in patient care coordination and medical case management. Strong focus on team collaboration and achieving results, ensuring reliable support and adaptability to changing needs. Skilled in patient assessment, care planning, and resource allocation, while demonstrating empathy, leadership, and effective communication. Prepared to make significant impact in improving patient outcomes and operational efficiency in healthcare setting.
Experienced with managing tenant relations and housing program administration. Utilizes strong organizational skills to streamline processes and improve service delivery. Track record of fostering positive relationships and ensuring compliance with housing regulations.
Overview
9
9
years of professional experience
Work History
CPI Instructor
Community Counseling of Bristol County
Taunton, MA
07.2018 - Current
- Utilized innovative teaching methods to foster critical thinking and problem-solving skills among students.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Promoted classroom safety, collaboration, and best practices.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Housing Coordinator
Community Counseling of Bristol County
Taunton, MA
08.2017 - Current
- Coordinated housing placements for individuals facing homelessness or housing instability.
- Developed and maintained relationships with local landlords and property managers to secure housing options.
- Facilitated client intake assessments, determining eligibility for various housing programs.
- Implemented case management strategies to support clients through the housing application process.
- Maintained database of housing resources, landlords, and management companies.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness, and substance abuse, by providing direct, hands-on support services.
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
Medical Case Management
Community Counseling of Bristol County
Taunton, MA
08.2017 - Current
- Participated in professional development opportunities focused on emerging trends and best practices in medical case management, ensuring the continuous improvement of services provided to patients.
- Participated in ongoing professional development activities to maintain knowledge of current best practices related to medical case management.
- Managed patient case files, ensuring accurate documentation of medical history, diagnoses, and treatment progress.
- Collaborated with case management staff to coordinate comprehensive discharge plans for patients requiring follow-up care or additional support services upon leaving the ER setting.
- Streamlined documentation processes for increased efficiency in case management activities.
- Managed caseload efficiently by employing time management strategies and staying organized throughout multiple ongoing audits simultaneously.
- Improved client outcomes by developing tailored case management plans and providing personalized support.
- Showcased excellent time-management skills by juggling multiple responsibilities and meeting all deadlines within the internship program.
- Assisted colleagues with case management duties, ensuring timely completion of required tasks and optimal use of resources.
- Applied effective problem-solving techniques when faced with challenging clinical scenarios or unexpected changes in case management plans.
- Collaborated with other specialists in multidisciplinary teams for optimal patient management in complex cases.
- Managed complex cases involving multiple medical issues, navigating challenging situations to ensure optimal outcomes for patients.
Education
No Degree - Criminal Justice
Massoit Community College
Canton, MA GED -
Attleboro High School
Attleboro, MA06-1997
Skills
- Strong communication skills
- Public speaking
- Class instruction
- Lesson planning
- Expertise in subject matter
- Collaborative team player
- Engaging presentation style
- Adaptable teaching approach
Timeline
CPI Instructor
Community Counseling of Bristol County
07.2018 - Current
Housing Coordinator
Community Counseling of Bristol County
08.2017 - Current
Medical Case Management
Community Counseling of Bristol County
08.2017 - Current
No Degree - Criminal Justice
Massoit Community College
GED -
Attleboro High School