Jillian Souris
Methuen
Summary
Dynamic professional with proven expertise in elder care and client documentation, honed at Right At Home Care. Excelled in providing compassionate support and maintaining high safety standards, significantly enhancing patient well-being. Skilled in communication and schedule management, adept at improving operational efficiency. Demonstrates a strong commitment to patient advocacy and emotional support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HHA
Right At Home Care
07.2020 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
Shift Leader
Dunkin' Donuts
08.2015 - 07.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Cashier
Kohls Department Store
10.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Animal Behavior College
Online07.2019
Methuen Adult Learning Center
Methuen, MA03.2016
Skills
- Meal preparation
- Errands running
- Housekeeping tasks
- Personal hygiene assistance
- Toileting support
- Transfer techniques
- Dressing and grooming
- Emotional support
- Patient advocacy
- Alzheimer's and dementia care
- End-of-life care
- Communication
- Schedule management
- Client documentation
- Elder care
Certification
- Personal Care Aide Certification (PCA) - Various state health departments or private organizations.
- Home Health Aide (HHA) Certification
- ABC Certified veterinary Assistant
Timeline
HHA
Right At Home Care
07.2020 - Current
Shift Leader
Dunkin' Donuts
08.2015 - 07.2020
Cashier
Kohls Department Store
10.2013 - 01.2014
- Personal Care Aide Certification (PCA) - Various state health departments or private organizations.
- Home Health Aide (HHA) Certification
- ABC Certified veterinary Assistant
Animal Behavior College
Methuen Adult Learning Center
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