Jillian M Baird
Dorchester,MA
Summary
Experienced administrative support professional with a versatile skill set and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently, and consistently exceeds expectations. Effective at managing multiple priorities and meeting tight deadlines without compromising quality. Diligent administrative assistant experienced in coordinating complex surgical schedules, efficiently managing patient appointments, and ensuring seamless communication between medical staff. Demonstrates exceptional organizational skills and attention to detail in high-pressure environments. Healthcare professional with extensive experience in surgical scheduling and coordination, known for the ability to streamline processes and enhance team collaboration. Reliability and adaptability are key strengths that ensure optimal patient care and operational efficiency.
Overview
33
33
years of professional experience
Work History
Surgical Scheduler Coordinator
Steward Health Care at St. Elizabeth Medical Cente
08.2019 - 10.2024
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
- Decreased errors in scheduling system through regular audits, identifying discrepancies, and implementing corrective actions when needed.
- Supported successful surgical outcomes by ensuring accurate documentation of patient medical histories, insurance information, and surgical consents.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Optimized resource utilization within the hospital by closely monitoring surgery schedules and adjusting staff assignments accordingly.
- Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience.
- Increased patient satisfaction with timely communication regarding appointment confirmations and reminders.
- Coordinated with facilities to set up surgeries for 4-5 Surgical Providers Urogyn & Gyn Oncology
Medical Secretary II
Atrius Health Care, Quincy
12.2015 - 08.2019
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for physician
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for [6]-physician Gyn Fertility, scheduling appointments, and handling patient inquiries.
Medical Administrative Secretary
HVMA
10.2012 - 12.2016
- Answer and triage incoming calls to phone room
- Assisted with Front Desk Coverage
- Checking in Patient - Scheduling appointments
- Assisted with MDI board
- Assisted Population Manager with patient statistics and phone calls
- Scheduling patients for appointments
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for 10-physician Primary Care medical facility, scheduling appointments, and handling patient inquiries.
- Enhanced office productivity by handling high volume of callers per day.
Front Desk/Billing Assistant
About Women by Women
07.2010 - 10.2012
- Assisted in handling the billing claims and resolving the denied claims
- Accountable for maintaining customer bills and special medical reports
- Maintained the customer accounts and patient's information, and developed the forms and manuals
- Assisted in developing the forms and manuals and procedure of organization
- Dealt with the queries and responded to them by telephone or by writing
Staff Scheduler
Rogerson House
03.2007 - 10.2009
- Prepares the Resident Care Assistant Daily schedule for coverage according to staffing levels
- Assist Office manage with payroll and orientation procedures
- Assist in development and orientation materials for new employees
- Assist with Employees time: vacation and sick
- Provide cross coverage for Receptionist during lunch and other times as needed
- Carries beeper for sick & call outs Monday thru Friday and fill open slots as required
- Maintain computer hardware and software for managers as needed
- File memos, letters, and patient correspondence
- Word Processing
- Train and educate employees on various departmental policies
- Train administrative staff on computer hardware/software
MEDICAL OFFICE COORDINATOR II
Joslin Diabetes Center
01.1999 - 01.2006
- Train staff on Computer software (EMR/IDX) and office procedures
- Assist in development and review of orientation material for employees
- Assist with executing quality improvement activities for employees
- Schedule patient appointments
- Prepare monthly statistical reports that support office management
- Prepare payroll
- Coordinate time-off schedule requests for staff
- Process insurance referrals
- File memos, letters, and patient correspondence
- Word Processing
OR SYSTEM ANALYSTS
Lahey Clinic Burlington
01.1999 - 01.2000
- Trained OR staff on clinic's software programs
- Updated, maintained and created files for database
- Produced research reports on an ongoing bases for surgical residents and physicians
- Acted as a liaison with help desk and patient billing
- Responsible for data collection in various programs for retrieval of Accurate statistical data
ADMINISTRATOR/RECORDS KEEPER
ACCI/ALLCARE-SPORTSMED
01.1998 - 01.1999
- Train staff on insurance approvals
- Insurance credentialing for staff
- Process law letters from Attorneys requesting information
- Scheduled meetings and travel arrangements
- Answered and routed phone calls
- Word Processing
ADMINISTRATIVE ASSISTANT
St. Elizabeth's medical Center
01.1997 - 01.1998
- Trained staff on computer software
- Arranged Travel plans & meetings
- Billing
- Processed referrals and payments
- Dictation
- Answering and routing calls to various departments
ADMINISTRATIVE ASSISTANT
All Star Temporaries
01.1995 - 01.1998
- Screened, directed and handled heavy volume of phone calls for Project Management Department
- Typed, processed and mailed documents - i.e., meeting minutes in Expedition, Purchase Orders, transmittals, letters, change orders, contracts, etc
- Copying and faxing of miscellaneous documents daily
- Filed and maintenance of project documents on a weekly basis
- Processed incoming and outgoing mail
- Scheduled and coordinated meetings
ADMINISTRATIVE ASSISTANT
University of Massachusetts
01.1992 - 01.1995
- Arranged travel plans & meetings
- Scheduled appointments
- Processed co-payments
- Maintained confidential student files
- Implemented filing system
- Supervised work study students
Education
High School Diploma -
ACC/University of Massachusetts
Boston, MA06-1982
Skills
- Office Management
- Records Management
- Database Administration
- Spreadsheets
- Reports
- Event Management
- Calendaring
- IDX EMR
- Epic
- Front-Desk Reception
- Executive Support
- Travel Coordination
- Nterprise Scheduling Billing System
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- MS Access
- MS Project
- MS Publisher
- Word Perfect
- Windows
- Insurance Verification
- HIPAA Compliance
- Strong Organization
- Office Administration
- Patient Scheduling
- Follow-up skills
Timeline
Surgical Scheduler Coordinator
Steward Health Care at St. Elizabeth Medical Cente
08.2019 - 10.2024
Medical Secretary II
Atrius Health Care, Quincy
12.2015 - 08.2019
Medical Administrative Secretary
HVMA
10.2012 - 12.2016
Front Desk/Billing Assistant
About Women by Women
07.2010 - 10.2012
Staff Scheduler
Rogerson House
03.2007 - 10.2009
MEDICAL OFFICE COORDINATOR II
Joslin Diabetes Center
01.1999 - 01.2006
OR SYSTEM ANALYSTS
Lahey Clinic Burlington
01.1999 - 01.2000
ADMINISTRATOR/RECORDS KEEPER
ACCI/ALLCARE-SPORTSMED
01.1998 - 01.1999
ADMINISTRATIVE ASSISTANT
St. Elizabeth's medical Center
01.1997 - 01.1998
ADMINISTRATIVE ASSISTANT
All Star Temporaries
01.1995 - 01.1998
ADMINISTRATIVE ASSISTANT
University of Massachusetts
01.1992 - 01.1995
High School Diploma -
ACC/University of Massachusetts
References
Nonna Kolomeyevskaya, MD, Steward Health/St. Elizabeth Medical Center
Nancy Vicent, NP - Steward/St. Elizabeth Medical Center
Donetta Jones, Population Manager, Atrius Health
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