Jill Schall
Methuen
Summary
Dynamic Office Manager with a proven track record at Lynn and Jenn's Dance Studio, enhancing operational efficiency and customer satisfaction. Expert in budgeting and conflict management, I streamlined processes and improved client relations, resulting in a significant boost in retention rates. Adept at scheduling and fostering effective communication across teams.
Overview
20
20
years of professional experience
Work History
Office Manager
Lynn and Jenn's Dance Studio
08.2007 - Current
- Oversaw daily operations, ensuring a smooth workflow and efficient studio management.
- Developed and implemented administrative processes to enhance organizational efficiency.
- Coordinated schedules for instructors and students, optimizing class availability and resource allocation.
- Managed financial transactions, including invoicing, payroll, and budgeting activities.
- Enhanced customer service protocols to improve client satisfaction and retention rates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Office Manager
Aesthetic Fence Co.
03.2005 - Current
- Managed budgeting and financial reporting to enhance resource allocation.
- Implemented process improvements that increased operational efficiency.
- Developed and maintained relationships with vendors and service providers.
- Streamlined communication processes between management and staff for clarity.
- Facilitated strategic planning sessions to align departmental goals with company objectives.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
Education
Culinary, Automotive Repair, And Accounting
Minute Man Career And Technical High School
Lexington Ma06-1992
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Conflict management
- Operations management
Timeline
Office Manager
Lynn and Jenn's Dance Studio
08.2007 - Current
Office Manager
Aesthetic Fence Co.
03.2005 - Current
Culinary, Automotive Repair, And Accounting
Minute Man Career And Technical High School
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