Jim Hawkins
Marion
Summary
Operations leader dedicated to assisting sales, development, support and customer success teams to achieve optimal experience for clients. Experienced in healthcare, municipalities and airport industries with a track record of client retention and experience. Expert in increasing productivity and customer satisfaction while making sure that all current projects are on track and all stakeholders are current with communications. Committed to streamlining procedures while optimizing business operations. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions.
Overview
6
6
years of professional experience
Work History
Enterprise Project Manager
Flash
01.2024 - Current
- Improve project efficiency by streamlining communication channels and implementing agile methodologies.
- Enhanced stakeholder satisfaction with regular progress updates and proactive issue resolution.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Developed comprehensive project plans, outlining clear objectives, tasks, timelines, and dependencies.
Enterprise Customer Experience Manager
Flash
01.2021 - 12.2023
- Use internal BI tool, reporting and analytics to determine operational or revenue enhancements for clients.
- Delegate tasks to team members and use cloud-based tools to help solve complex business issues.
- Work with enterprise and portfolio level clients to develop solutions within appropriate timeframes and follow up to achieve resolution.
- Attend meetings with clients and prospective clients as requested.
- Build client relationships by identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Project Manager
LAZ
02.2020 - 09.2020
- Determined plans and resources required to meet project goals and objectives.
- *Laid off due to Covid in September 2020*
Portfolio Development Manager
VPNE
02.2018 - 03.2020
- Developed reporting systems for employee tracking & revenue and managed/onboarded new accounts.
- Monitored resource allocation, budget development and personnel recruitment for multiple projects.
- Collected data and performed customer needs analysis.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Education
Bachelor of Arts - Business
Southern New Hampshire University
Hooksett, NH05.2018
Skills
- Account Management
- Information Updates
- User Experience
- Process Improvement
- Client Relations and Retention
- Leading Team Meetings
- Customer Relationship Management (CRM) Software
- SOP Development
Hobbies
- Exercise & Fitness
- Sports
- Spending time with my family
- Networking
Timeline
Enterprise Project Manager
Flash
01.2024 - Current
Enterprise Customer Experience Manager
Flash
01.2021 - 12.2023
Project Manager
LAZ
02.2020 - 09.2020
Portfolio Development Manager
VPNE
02.2018 - 03.2020
Bachelor of Arts - Business
Southern New Hampshire University
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