Jimmy Le
IT Engineer
New Bedford
Summary
Results-driven and detail-oriented IMS Network Engineer with years of experience in the design, implementation, and optimization of IMS-based networks and services. Proven track record of working with advanced telecom technologies to support high-performance, scalable network architectures. Expertise in troubleshooting, testing, and maintaining IMS platforms to ensure seamless voice, video, and data services across Verizon's network infrastructure.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Engineer - IMS Product Development
Verizon
Boston, MA
01.2022 - Current
- Designed and developed IMS-based solutions for next-gen communication services, enhancing service delivery, scalability, and performance across Verizon’s 4G/5G networks and VoLTE platforms.
- Collaborated with cross-functional teams (R&D, QA, and operations) to design, test, and deploy IMS applications, ensuring compliance with industry standards.
- Collaborated with external vendors and partners to integrate third-party solutions into IMS architecture, driving innovation and improving feature offerings for both consumer and enterprise customers.
IT Engineer
Verizon
Boston, MA
7 2021 - 01.2022
- Led the deployment and integration of new technologies, including the Boston Hub buildout as the main IT POC.
- Collaborated with cross-functional teams to design and implement IT solutions, enhancing network security and performance, while providing technical support and guidance for complex issues.
- Managed and optimized network infrastructure including deployment of 200+ APs across 17 floors, installation of Verizon networking equipment across MDF, IDF, and Lab areas.
Solutions Specialist
Verizon Wireless
05.2014 - 07.2021
- Consistently exceeded sales targets by building customer relationships and tailoring solutions, resulting in achieving #1 sales rep in the Northeast
- Trained and mentored new staff on sales techniques, product features, and company policies, contributing to a 110% improvement in team sales performance and overall store efficiency.
- Provided expert product knowledge and exceptional customer service, leading to a 80% increase to the overall location Customer experience score.
Supervisor - Computers
Best Buy
Brockton, MA
08.2012 - 05.2014
- Led a team of 15+ employees, overseeing daily operations, scheduling, and performance, ensuring excellent customer service and consistently meeting sales targets.
- Implemented sales strategies and promotions, resulting in a 25% increase in department revenue and driving key performance metrics such as customer satisfaction and conversion rates.
- Trained and developed staff on product knowledge, customer engagement, and troubleshooting techniques, improving team competency and reducing customer escalations by 20%.
Education
Bachelor of Science - Business Management
University of Massachusetts, Dartmouth
North Dartmouth, MA 05.2001 -
Skills
Cisco Certified Network Associate ( CCNA )
Timeline
Engineer - IMS Product Development
Verizon
01.2022 - Current
Solutions Specialist
Verizon Wireless
05.2014 - 07.2021
Supervisor - Computers
Best Buy
08.2012 - 05.2014
Bachelor of Science - Business Management
University of Massachusetts, Dartmouth
05.2001 -
IT Engineer
Verizon
7 2021 - 01.2022
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