Kaitlin Panciera
Boston
Summary
Business Administration graduate with a concentration in Marketing and experience in operations leadership, sales growth, and client engagement. Proven ability to increase revenue through strategic upselling, optimize workflow for consistent performance, and lead teams in fast-paced environments. Combines marketing analytics expertise with hands on management experience to drive profitability, strengthen brand visibility, and improve customer retention. Seeking opportunities in real estate, marketing, or business development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Kenmore Properties
Boston, MA
05.2026 - Current
- Coordinated property showings, providing detailed information to potential renters about amenities and lease terms.
- Implemented marketing strategies to attract new tenants, increasing visibility of available properties.
- Analyzed tenant feedback to identify areas for improvement in services and amenities offered.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Server/ Bartender
Maxs Oyster Bar
West Hartford, CT
05.2025 - 05.2026
- Managed multi-table sections, ensuring timely and accurate order fulfillment.
- Trained new servers on operational procedures and customer interaction best practices.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Delivered exceptional customer service in high-volume, fine-dining environment.
Team Leader/ Trainer
Elm City Social
New Haven, CT
07.2024 - 05.2026
- Lead high-volume service operations while ensuring continuous table turnover to maintain steady revenue flow
- Manage nightly financial reporting, cash reconciliation, and inventory tracking
- Maintain operational efficiency during peak business hours, maximizing profitability per shift
- Deliver high-level client service that drives repeat business and customer loyalty
Marketing Intern
BCO Construction and Home Services
Preston, MD
07.2024 - 11.2024
- Analyzed existing marketing initiatives and partnered with leadership to develop multi-channel strategies to expand brand awareness
- Created engaging social media content to promote services and increase audience interaction
- Monitored engagement analytics to refine targeting and improve campaign performance
- Maintained active digital presence to enhance customer acquisition and retention
Manager
Barcelona Wine Bar
New Haven, CT
03.2021 - 06.2024
- Supervised front of house operations, ensuring continuous workflow and consistent revenue generation
- Optimized table rotation strategies to maximize guest flow and overall sales volume
- Upsold premium products
- Supported scheduling, inventory oversight, and daily operational planning
Operations Manager
McDonald's
Ellington, CT
08.2018 - 02.2021
- Managed daily business operations including scheduling, staffing, inventory control, and workflow coordination
- Analyzed sales trends and monitored financial performance to control costs and protect profit margins
- Led employee training programs to improve service speed, productivity, and overall customer satisfaction
- Ensured consistent execution of operational standards in a high-volume environment
Education
Business Administration - Marketing Concentration
Southern Connecticut State University
New Haven, CT05-2025
Skills
- Sales & Revenue Generation
- Client Relationship Management
- Branding Knowledge
- Operations & Team Leadership
- Competitive Research
- Customer service
Certification
- HubSpot – Digital Marketing
- HubSpot – Search Engine Optimization Certifications
- Real Estate License (in progress)
Languages
English (Fluent)
Spanish (Professional Working)
Timeline
Leasing Consultant
Kenmore Properties
05.2026 - Current
Server/ Bartender
Maxs Oyster Bar
05.2025 - 05.2026
Team Leader/ Trainer
Elm City Social
07.2024 - 05.2026
Marketing Intern
BCO Construction and Home Services
07.2024 - 11.2024
Manager
Barcelona Wine Bar
03.2021 - 06.2024
Operations Manager
McDonald's
08.2018 - 02.2021
Business Administration - Marketing Concentration
Southern Connecticut State University