Jenny Nguyen
Malden,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Bartaco
05.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Customer Service Representative
Fogo De Chao
11.2022 - 04.2023
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Lead Server Trainer
Fogo De Chao
10.2022 - 04.2023
- Trained team members on cash register operation and cash handling.
- Established and maintained quality control standards.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Trained and mentored new team members on restaurant procedures, menu items, and performance strategies.
- Utilized effective communication techniques to support server learning and comprehension.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Server
Fogo De Chao
04.2022 - 04.2023
- Collected and authorized payments of guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Lead Hostess
Fogo De Chao
11.2021 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Seated patrons based on guest preferences and seating availability.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Answered phone calls to take orders, give information and document reservations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods
Sales Floor Associate
Nordstorm
04.2021 - 11.2021
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Operated POS cash register and equipment to collect payments.
- Educated employees on register use, merchandising and customer service.
- Mentored new team members on system operation, customer service strategies and sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
Retail Sales Associate
Nordstrom Rack
06.2018 - 04.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts - Lowell
Lowell, MA05.2023
Bachelor of Science - Psychology
University of Massachusetts - Lowell
Lowell, MA05.2023
High School Diploma -
Malden High School
Malden, MA05.2020
Skills
- Brand Representation
- Critical Thinking
- Customer Service
- Employee Training
- Managing Multiple Tasks
- Problem-Solving Ability
- Quality Control
- Team Leadership
- Safe Food Handling Practices
- Workflow Coordination
Timeline
Restaurant Manager
Bartaco
05.2023 - Current
Restaurant Customer Service Representative
Fogo De Chao
11.2022 - 04.2023
Lead Server Trainer
Fogo De Chao
10.2022 - 04.2023
Server
Fogo De Chao
04.2022 - 04.2023
Lead Hostess
Fogo De Chao
11.2021 - 04.2022
Sales Floor Associate
Nordstorm
04.2021 - 11.2021
Retail Sales Associate
Nordstrom Rack
06.2018 - 04.2021
Bachelor of Science - Criminal Justice
University of Massachusetts - Lowell
Bachelor of Science - Psychology
University of Massachusetts - Lowell
High School Diploma -
Malden High School
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