Jo-Ann Branzetti
Plymouth
Summary
Dynamic professional with a proven track record at Children Making Strides, excelling in client relationship building and clear communication. Enhanced client satisfaction through effective team coordination and strategic problem-solving. Skilled in operational efficiency and customer service, fostering a culture of accountability and driving business growth.
Intake coordinator with proven skills of identifying with Parents and Guardians of Children with Special Needs. Average of 100 intakes year with over 90% acquisition rate.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Assistant Director of Client Services/Client Service Coordinator
Children Making Strides
08.2004 - Current
- Coordinated teams to address complex client issues, facilitating successful resolutions and strengthening partnerships.
- Established clear objectives and expectations for the team, fostering a culture of accountability and high performance within the department.
- Facilitated open lines of communication between the client services department and other divisions within the organization, encouraging collaborative problem-solving approaches.
- Mentored junior team members as they progressed through their careers, fostering talent retention within the organization.
- Enhanced client satisfaction by effectively managing the client services team and ensuring timely resolution of issues.
- Developed and maintained existing client relationship and developed new client relationships.
- Maintained and executed yearly formal business plans.
- Built relationships with customers and community to establish long-term business growth.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Developed strong relationships with clients through regular check-ins, fostering trust and problem resolutions.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Created customer support strategies to increase customer retention.
- Decreased client cancellations by monitoring call-outs and addressing cancellations once they hit 10%.
Owner/ Manager/Bookkeeper
Ice Cream Sandwich
01.2012 - 10.2018
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- All Bookkeeping Procedures for Business
- All ordering and inventory for Business
- Hiring and Human Resources for Employees
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Tracked expenses and income for business while organizing and maintaining bank statements for checking accounts.
Education
Bachelor of Arts - Sociology
Iona College
New Rochelle, NYRye High School
Rye, NYSkills
- Clear communication skills
- Teamwork and collaboration
- Customer service
- Organizational skills
- Team collaboration
- New hire onboarding
- Operating procedures and policies
- Client relationship building
Timeline
Owner/ Manager/Bookkeeper
Ice Cream Sandwich
01.2012 - 10.2018
Assistant Director of Client Services/Client Service Coordinator
Children Making Strides
08.2004 - Current
Bachelor of Arts - Sociology
Iona College
Rye High School
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