JoAnn Brooks
Millbury
Summary
With a proven track record at Charleston International Airport, I excel in delivering unparalleled customer support and resolving conflicts with ease. My keen attention to detail and robust listening skills have consistently enhanced customer satisfaction. Skilled in both clerical support and effective communication, I am committed to achieving excellence in customer service.
Overview
35
35
years of professional experience
Work History
Guest Services Specialist II
Charleston International Airport
Charleston
01.2025 - Current
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Maintained positive working relationship with fellow staff and management.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Resolved customer complaints in a timely manner.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Airline Ticket Agent
Unifi Services
Charleston
04.2024 - 10.2024
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Resolved customer complaints in a timely manner.
- Advised passengers of any changes or delays in their scheduled flights.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
Receptionist
Mercier Electric
Auburn
01.2016 - 12.2018
- Receptionist duties
- Faxing, filing, scanning
- Multi-phone line
Receptionist
Law Offices of Michael Kaplan
Milford
01.2013 - 12.2015
- Provided reception duties and administrative office support to 3 attorneys
- Handled all incoming calls on multi-line phone system
- Greeted clients, scheduled office appointments with attorneys
- Performed scanning, copying, faxing and other administrative tasks
- Prepared/typed legal documents and correspondence for attorneys
- Processed daily mail and handled overnight packages
- Filed legal documents, entered office billing information
- Made bank deposits
Bartender
Gia Restaurant
Uxbridge
01.2010 - 12.2013
- Welcomed and greeted guests to upscale restaurant
- Provided outstanding customer service
Hair Stylist/Cosmetologist
Attitudes Hair Salon
Uxbridge
01.1990 - 12.2010
- Greeted clients, consulted with them on their style needs
- Delivered excellent customer service
- Built and maintained strong customer relationships
Education
Cosmetologist certificate -
Rob Roy Academy
Worcester, MASkills
- Customer support
- Attention to detail
- Clerical support
- Listening skills
- Conflict resolution
Training
New England Business Educational Systems, Worcester, MA, Certification in Paralegal Studies and Payroll, 11/01/15
Timeline
Guest Services Specialist II
Charleston International Airport
01.2025 - Current
Airline Ticket Agent
Unifi Services
04.2024 - 10.2024
Receptionist
Mercier Electric
01.2016 - 12.2018
Receptionist
Law Offices of Michael Kaplan
01.2013 - 12.2015
Bartender
Gia Restaurant
01.2010 - 12.2013
Hair Stylist/Cosmetologist
Attitudes Hair Salon
01.1990 - 12.2010
Cosmetologist certificate -
Rob Roy Academy
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