JOANNA OLIVIERI
Lawrence
Summary
Active Intake and Quality Specialist at Vinfen with expertise in quality management and data analysis. Proven ability to enhance care coordination and streamline processes, resulting in improved program enrollment. Skilled in ICD-10 coding and fostering team collaboration to achieve organizational goals. Committed to maintaining confidentiality and delivering exceptional support.
Overview
10
10
years of professional experience
Work History
Intake and Quality Specialist
Vinfen
Lowell
08.2021 - Current
- Provide Directors of Behavioral programs with clerical support, calendar maintenance, correspondence to all email and phone inquiries and managing all data within the Ehana Database.
- Partner with the Director in quality assessment and quality improvement activities, such as data collection, reporting, analyses, and quality management.
- Utilize the Ehana database to enter ICD-10 coding for clients working with psych providers.
- Schedule in-person and Zoom meetings for program collaboration and clinical supervision.
- Collaborate with referral sources to determine which care coordination program best fits a referred member based on current clinical, health care needs, and insurance eligibility.
- Coordinate with internal programs to increase enrollment in Care Coordination entities (Behavioral Health Clinics, and other specialty programs).
- Track all compiled data into confidential spreadsheets via Excel and within the Ehana database.
- Keep track of the updated roster of active members, and create intake tracking reports.
- Market programs to external and internal parties to expand referrals, as directed by the supervisor.
- Attend weekly reporting and clinical meetings.
- Sustain appropriate written and oral communication.
- Keep the confidentiality of member and employee information.
Airport Operations Agent
JetBlue Airlines
Boston
10.2023 - 05.2024
- Managed various administrative tasks related to airline operations including ticketing, reservations, seating assignments.
- Maintained operations compliance with FAA, TSA and airport regulations.
- Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
- Monitored passenger check-in queues and ensured timely processing of travelers' tickets.
- Responded promptly to emergency situations or incidents at the airport terminal.
- Guided passengers through customs clearance processes when needed.
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Parent Liaison
Robert L. Frost Middle School
Lawrence
08.2019 - 07.2021
- Performed routine clerical tasks such as filing, printing, copying, and scanning.
- Worked closely with the school principal to create daily attendance reports for student tracking and statistics from the PowerSchool database.
- Assisted with parent-school communication through outbound calls and emails via the 'Blackboard' system.
- Promoted higher student achievement through positive relationships between parents and school personnel.
- Maintained rapport with families through informational flyers, progress report mailouts, communications through our website, and our Facebook page.
- Spanish translation during meetings with principals, teachers, special education educators, school nurses, and psychologists.
- Maintained all census records for students to ensure we met the district's guidelines and policies.
Enrollment Assistant
Cambridge College
Lawrence
06.2015 - 07.2019
- Worked closely with the Director of the campus for onboarding of new prospects.
- Promoted/Recruited Bachelor's/Master's programs.
- Worked with prospective students to garner completed application documents prior to enrollment, while making efforts to increase retention.
- Scheduled meetings between the Director and future business prospects.
- Managed the Director's calendar and scheduled in-house and public relations events.
- Created layouts and designs such as flyers, social media posts, and website marketing.
- Completed daily and weekly activity reports from the JRM database for a smooth process flow.
- Worked within the Salesforce and Jenzabar databases.
- Participated in events, networking forums, and information sessions prior to, during, and after each term, such as community relations, orientations, registration events, and graduation.
Education
Bachelor of Science - Management Studies
Cambridge College
Lawrence, MA05.2018
Skills
- Quality management
- Data analysis
- ICD-10 coding
- Database management
- Meeting coordination
- Care coordination
- Team collaboration
- Report generation
- Quality system implementation
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Airport Operations Agent
JetBlue Airlines
10.2023 - 05.2024
Intake and Quality Specialist
Vinfen
08.2021 - Current
Parent Liaison
Robert L. Frost Middle School
08.2019 - 07.2021
Enrollment Assistant
Cambridge College
06.2015 - 07.2019
Bachelor of Science - Management Studies
Cambridge College
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