JOANNE JOSEPH
Plymouth
Summary
Dedicated healthcare professional currently pursuing a Master's in Healthcare Administration with a strong background in health and wellness, patient care, and administrative support. Proven ability to provide compassionate service, manage records, and communicate effectively in both clinical and non-clinical settings. Adept at working in fast-paced environments and handling confidential information with professionalism.
Overview
13
13
years of professional experience
Work History
Spa Attendant
Mirabeau Inn & Spa
08.2022 - Current
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Provided guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges, boosting memberships.
- Greeted guests and escorted to correct treatment rooms.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
Home Care Worker
Flourishing Home Care
07.2021 - 01.2022
- - Delivered daily care and companionship to elderly clients.
- - Assisted with medication, hygiene, and mobility support.
- - Observed and documented changes in client health and behavior.
Key Holder
Payless Shoe Store
04.2013 - 06.2018
- - Opened and closed store, processed deposits, and led retail team.
- - Delivered high-quality customer service and trained new employees.
Physical Therapy Aide
North South Physical Therapy
12.2015 - 07.2016
- - Guided patients through rehabilitation exercises and use of therapy equipment.
- - Supported therapists in treatment planning and equipment setup.
- - Maintained patient comfort and safety throughout sessions.
Education
Master of Healthcare Administration - undefined
Purdue University Global
West Lafayette, INBachelor of Science - Health and Wellness
Purdue University Global
West Lafayette, IN06.2023
Associate of Science - Natural Sciences
Quincy College
Quincy, MA06.2021
Skills
- - Verbal and Written Communication
- - Compassionate Client Care
- - Medical Terminology
- - Data Entry & Scheduling
- - Customer Service
- - Fluency in Haitian Creole
- - EHR Familiarity
- - Patient Progress Monitoring
- - Attention to Detail
- - Multitasking & Organization
Timeline
Spa Attendant
Mirabeau Inn & Spa
08.2022 - Current
Home Care Worker
Flourishing Home Care
07.2021 - 01.2022
Physical Therapy Aide
North South Physical Therapy
12.2015 - 07.2016
Key Holder
Payless Shoe Store
04.2013 - 06.2018
Master of Healthcare Administration - undefined
Purdue University Global
Associate of Science - Natural Sciences
Quincy College
Bachelor of Science - Health and Wellness
Purdue University Global