Joanne Minaya
108 Grant Street
Summary
Knowledgeable Desired Position with background in mental health support. Facilitated therapeutic activities and provided compassionate care to individuals in need. Demonstrated strong interpersonal communication and crisis intervention skills.
Mental health professional with comprehensive experience in providing compassionate care and support. Skilled in crisis intervention, patient evaluation, and therapeutic techniques. Strong focus on team collaboration, adapting to shifting needs, and delivering consistent results. Reliable and empathetic with robust communication and organizational abilities.
Mental health professional with solid foundation in providing therapeutic support and compassionate care. Known for effective collaboration within multidisciplinary teams and adapting to dynamic care environments. Brings strong focus on active listening and empathy, essential for fostering client trust and progress.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Mental Health Assistant
Judge Rotenberg Educational Center
05.2023 - Current
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
- Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Assisted patients in setting attainable goals for themselves, reinforcing progress and celebrating achievements along the way.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, and stress management techniques.
- Educated patients on coping techniques and self-care strategies, empowering them to manage their own mental health effectively.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Treated clients and families with respect and dignity.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Charted on each patient daily.
- Assessed patient progress and reported changes to supervising physician.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Auto Loans Manager
Citizens Bank
02.2022 - 05.2023
- Created detailed sales forecasts based on market trends, supporting strategic decision-making by senior leadership.
- Optimized underwriting guidelines to minimize risk while still remaining competitive in the marketplace.
- Increased revenue through cross-selling of additional banking products such as personal loans, credit cards, and insurance offerings during auto loan consultations.
- Oversaw all aspects of contract preparation and closing procedures, guaranteeing accuracy and compliance with legal requirements.
- Managed a high-performing team for increased efficiency in processing and approving auto loans.
- Improved customer satisfaction by streamlining the auto loan application process and providing clear communication.
- Analyzed credit reports and financial statements for accurate risk assessment, resulting in lower default rates.
- Negotiated favorable terms with lending partners to secure competitive interest rates for clients.
- Developed strong relationships with local dealerships to drive business growth and expand client base.
- Developed and maintained relationships with customers, lenders and other third parties.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Fraud Operations Specialist
Santander Bank Us
05.2017 - 02.2022
- Conducted in-depth analysis of transaction data to identify trends, patterns, and anomalies indicative of fraudulent activity.
- Developed comprehensive training materials for new hires, increasing team knowledge and productivity.
- Assisted law enforcement agencies in investigating complex fraud cases, contributing to successful prosecutions.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
- Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
- Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Education
Shea High School
Pawtucket, RILanguages
Spanish
Professional Working
Timeline
Mental Health Assistant
Judge Rotenberg Educational Center
05.2023 - Current
Auto Loans Manager
Citizens Bank
02.2022 - 05.2023
Fraud Operations Specialist
Santander Bank Us
05.2017 - 02.2022
Shea High School
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