Joanne Perry
Marlborough
Summary
Detail-oriented Site Supervisor with expertise in managing multi-line phone systems and processing patient intake forms to enhance operational efficiency in medical settings. Skilled in conflict resolution and compliance monitoring, effectively managing patient discharge records across multiple locations while fostering collaborative relationships to improve patient care.
Overview
10
10
years of professional experience
Work History
Site Supervisor/OB Records Specialist
Boston IVF
Worcester
04.2023 - Current
- Resolved patient inquiries and concerns, enhancing patient satisfaction and trust.
- Cultivated collaborative relationships with staff, patients, building management, and OB offices to improve communication and service delivery.
- Managed patient OB discharge records for 16 locations in New England, ensuring accuracy and compliance with healthcare regulations.
Receptionist
Boston IVF
Lexington
04.2019 - 04.2023
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Processed patient intake forms, verifying insurance information and medical histories diligently.
- Managed incoming mail distribution, courier services, and faxes.
- Provided administrative support, including filing documents and managing office supplies effectively.
Office Manager
All Weather Tite Roofing
Marlborough
03.2016 - 04.2019
- Coordinated schedules and appointments for team members and clients to optimize time management.
- Addressed customer inquiries and resolved issues promptly to enhance client satisfaction.
- .Maintained communication with vendors, clients, and contractors
- Hired sub-contractors, monitored progress and administered salaries
Education
Bachelor of Arts - English, Writing Minor
Framingham State College
Framingham, MA05-1989
Skills
- Obstetric discharge processing
- Clerical support
- Compliance monitoring
- Site coordination
- Patient relationship management
- Attention to detail
- Time management
- Conflict resolution
Timeline
Site Supervisor/OB Records Specialist
Boston IVF
04.2023 - Current
Receptionist
Boston IVF
04.2019 - 04.2023
Office Manager
All Weather Tite Roofing
03.2016 - 04.2019
Bachelor of Arts - English, Writing Minor
Framingham State College