Jocelyn Grafton Rummell
Weymouth
Summary
Versatile team member offering over five years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Good organizational and time management abilities.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Stop and Shop
05.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively to meet order requirements and service expectations.
- Worked efficiently to maintain the fast-paced flow of orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and item placements to fulfill orders using the shortest, most efficient routes.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Close attention to detail when choosing items.
- Organized merchandise, took inventory, and stocked shelves.
- Maintained a clean working environment.
- Adapted to changing systems and technology.
Customer Service Associate
Walgreens
07.2020 - 04.2021
- Helped customers every day with a positive attitude and a focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
- Answered customer phone calls promptly and efficiently.
- Operated cash registers for cash, check, and credit card transactions with accuracy.
- Helped customers complete purchases, locate items, and join the rewards program.
- Organized and restocked displays and merchandise shelves to maintain appearance of the store.
- Answered product questions using knowledge of sales and store promotions.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05-2027
Associate of Arts - Liberal Arts
Massasoit Community College
Brockton, MA06-2024
Skills
- Attention to detail
- Verbal and written communication
- Time management
- Upbeat and outgoing attitude
- Adaptability
- Critical thinking and problem solving
Timeline
Personal Shopper
Stop and Shop
05.2021 - Current
Customer Service Associate
Walgreens
07.2020 - 04.2021
Bachelor of Science - Psychology
Bridgewater State University
Associate of Arts - Liberal Arts
Massasoit Community College