Jocelyn Thomas

• Responsible for opening/closing the building, greeting patrons, following a changing daily reservation/event schedule, and maintaining an overall clean and welcoming establishment for customers.
• Arrange displays in the store, keep the stock room organized, count inventory, and process large orders.
• Regularly assist customers, bartend, handle registers/prize counter, and take on a primary role as Party Attendant; assisting customers with their birthday, holiday and work parties from start to finish.
• Oversee tasks and operations in the store, facilitate breaks, cover shifts when necessary, and train new team members.
• Answer phone calls, give estimates for events, book parties/reservations, and take event deposits and payments. Communicate with events in advance to answer questions and confirm guest count, orders, availability, or any other adjustments prior to their arrival.
• Create spreadsheets (Google Sheets) to track stock and calculate profits.

-Trained current and new staff members up to company standard, motivated them to be confident in their abilities and complete tasks independently.

-Deep-cleaned and reorganized entire store to maximize efficiency.

-Completed profit tracking spreadsheet and inventory tracking spreadsheet weekly, responsible for bringing deposits to bank every night.

-On call day and night, responsible for keeping the store staffed at all times. Assisted with making schedule.

-Organized multiple different events at the store to drum up business, primarily a weekly scavenger hunt & trivia that was free for customers to participate in. Made fliers for events, forwarded them to company's social media team.