Jocelynn Cabral
New Bedford
Summary
Dynamic spin instructor with a proven track record at Advance Cycling and Yoga, enhancing member satisfaction through personalized coaching and exceptional communication. Skilled in goal setting and client progress tracking, I foster an inclusive atmosphere that boosts class attendance and inspires participants to achieve their fitness goals.
Overview
19
19
years of professional experience
Work History
Spin Instructor
Advance Cycling and Yoga
04.2022 - Current
- Improved member satisfaction with personalized coaching, effective communication, and attentive customer service.
- Utilized performance metrics to track individual progress, setting achievable goals for each participant while highlighting successes along the way.
- Maintained up-to-date knowledge of industry trends and advancements in spinning technology to provide cutting-edge instruction.
- Collaborated with fellow instructors to share best practices, develop new training techniques, and continually refine class offerings.
- Mentored new spin instructors to ensure a consistent and high-quality experience for all gym members.
- Received consistently positive feedback from participants regarding instructional style, energy level, and overall class experience.
- Designed dynamic playlists that complemented workout intensity levels, enhancing rider enjoyment during each session.
- Increased client referrals by fostering an inclusive atmosphere appealing to riders of diverse backgrounds and abilities.
- Delivered high-energy, motivational instruction that inspired participants to push their limits and achieve personal fitness goals.
- Tailored workouts for individuals with varying skill levels, ensuring all participants could safely engage in the class experience.
- Enhanced participant fitness levels by developing and implementing challenging spinning routines.
- Increased class attendance by promoting spin classes through social media platforms and community outreach efforts.
Server/Supervisor
Joe's Original
08.2009 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Cultivated warm relationships with regular customers.
Host/Server
Freestones City Grill
07.2006 - 08.2009
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
New Bedford High School
New Bedford, MA06.2006
Skills
- Customer Service-oriented
- Goal setting expertise
- Client progress tracking
- Adaptable teaching style
- Group fitness instruction
- Strong communication
- Physical endurance
- Team-building activities
- Exceptional motivational skills
- Energetic personality
- Teamwork and collaboration
- Customer service
- Reliable and responsible
- Attention to detail
Timeline
Spin Instructor
Advance Cycling and Yoga
04.2022 - Current
Server/Supervisor
Joe's Original
08.2009 - Current
Host/Server
Freestones City Grill
07.2006 - 08.2009
New Bedford High School
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