Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jocilyne Moreno

Fall River

Summary

Dynamic professional with proven organizational skills and a strong commitment to excellence, honed as a Receptionist at YMCA. Expert in streamlining operations and enhancing client satisfaction through effective communication and data management. Adept at multitasking in fast-paced environments, ensuring efficient appointment scheduling and record preparation.

Overview

2
2
years of professional experience

Work History

Group Leader

Northstare
03.2024 - Current
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Attended staff development meetings and workshops and applied information from those events into daily activities.

Receptionist

YMCA Fun
10.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Education

Psychology

B.M.C Durfee High School
Fall River, MA
06-2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • File management
  • Mail handling
  • Multi-line telephone operation

Accomplishments

  • Earned "a outstanding employee award" in 2023.

Timeline

Group Leader

Northstare
03.2024 - Current

Receptionist

YMCA Fun
10.2023 - Current

Psychology

B.M.C Durfee High School

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Jocilyne Moreno